[Resolved] Honda — poor service | |||
Hello sir, my name is saif, i have bought a honda unicorn bike on 29th february. they have deliverd the bike after 3 days of booking. now im facing problem with the starting and also pick up . for the same i have been there for five times and till now i have ran the bike 2400 km. they have kept the bike for servicing for three days still the problem is not sorted. they told that its a manufacturing defect and they have replace bike parts also. but i facing the same problem till date. kindly look in to my issue as the service is very poor compared to any other company. the dealer name is ( ANAND honda) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 34 Comments | |||
Comments
Hai my name is Senthil kumar, I have given my Honda activa for service in Tambaram Sanatorium show room but I received my bike worst than before.
Right now we couldn’t start the bike, we call the service people to our house to repair the bike but we received poor response from them.
People out there speak as if we are jobless and they are very busy servicing. Treat every customers equally, all have bought the vehicle on their own money.
The methodology of servicing is also very poor. Never attend to the complaints told. they just clean the vehicle and give it.
Whoever higher authorities, please ensure that your dealers, have proper customer satisfaction. We already fed up. Please do the needful.
Thanks.
Regards
R.Senthilkumar
Right now we couldn’t start the bike, we call the service people to our house to repair the bike but we received poor response from them.
People out there speak as if we are jobless and they are very busy servicing. Treat every customers equally, all have bought the vehicle on their own money.
The methodology of servicing is also very poor. Never attend to the complaints told. they just clean the vehicle and give it.
Whoever higher authorities, please ensure that your dealers, have proper customer satisfaction. We already fed up. Please do the needful.
Thanks.
Regards
R.Senthilkumar
Activa Honda - Two Wheeler — Wrong Attitude
New vehicle giving delivery with Poor conditionShow room people showing towards service center people
and service center people showing towards Show room people
Honda Activa — Bad Service with Bad Attitude
Bad serviceHonda showroom in Thane and their service center both having same attitude of grabbing money from customers.
I also faced the same story. Not purchased from Honda dealers, they indirectly refused to take my Activa for service. They first told to book the complaint. After making complaint they asked to book my two wheeler Honda Activa on Phone. Booking a Scooter for Service center on mobile phone which did not worked for 7 days. Eighth day i made call to their office nos. They just told try again. After whole day at last i was able to get the Booking. I was give the time of morning 8.30 am. I was there in office at 8.15 am and was hearing similar complaints from other people sitting there. When my number came, They told that your service book is not vaild. I told them to check, they later agreed that Validity is there and you have to come after 15 days. I was shocked. after Booking they were not ready to accept the vehicle for service. They asked for a paid service. I understood the attitude, which was only for the sake of money.
I request all those who read this, come together and fire this people. Tell Honda about this.
What we do next, we are harassed. Find the way to fight against this attitude.
Pritesh.
Sir,
I have booked the Active Honda on 23-May-2009; I have been told that the waiting period will be thirty to thirty-five days.
After crossing the 35 days they informed on 5th it will be finalized.
Now it is almost 47 days from booking date. no information from sales man.
it is very much astonishing that before booking they running behind the customer and afterwards we have to rush behind you.
Sir, let me know any online booking procedure is there. I think if it is not, your dealer will take undue advantage and there is no transparency.
Any way let me know the status, I will be very much obliged if you help in getting this active. and i[censored] do not keep customer relation healthy it will affect inadvertently business.
If any shortcoming, you have not infomed. ?
Booking details :
Place : SAI POINT AUTOMOBILES PRIVATE LTD., Prestiage precinct Nr. Nitin company, ph. 2548282 Thane(w)
Booking No. 15154 Seial No. : B-1 Date : 23-May-2009
I have booked the Active Honda on 23-May-2009; I have been told that the waiting period will be thirty to thirty-five days.
After crossing the 35 days they informed on 5th it will be finalized.
Now it is almost 47 days from booking date. no information from sales man.
it is very much astonishing that before booking they running behind the customer and afterwards we have to rush behind you.
Sir, let me know any online booking procedure is there. I think if it is not, your dealer will take undue advantage and there is no transparency.
Any way let me know the status, I will be very much obliged if you help in getting this active. and i[censored] do not keep customer relation healthy it will affect inadvertently business.
If any shortcoming, you have not infomed. ?
Booking details :
Place : SAI POINT AUTOMOBILES PRIVATE LTD., Prestiage precinct Nr. Nitin company, ph. 2548282 Thane(w)
Booking No. 15154 Seial No. : B-1 Date : 23-May-2009
hi
I got my honda activa vehicle serviced in silicon honda showroom, rajarajeshwari nagar, bangalore 3 months back. That time i was informed that the whole engine unit has to be changed and i got the whole engine unit changed.
within a span of 15 days my vehicle had problems related to the engine. when i went over there they just gave some vague answers and sent me.
Few days before my engine seized once again and i went to get it repaired over there. Again they told that the whole engine unit has to be changed. i found it very surprising...just if you need to change your engine unit every 3rd month...!!!
They squarely blamed me for the engine status...and again asked me to replace it and when i asked for the briefing what i got was better not to be explained.
I got my honda activa vehicle serviced in silicon honda showroom, rajarajeshwari nagar, bangalore 3 months back. That time i was informed that the whole engine unit has to be changed and i got the whole engine unit changed.
within a span of 15 days my vehicle had problems related to the engine. when i went over there they just gave some vague answers and sent me.
Few days before my engine seized once again and i went to get it repaired over there. Again they told that the whole engine unit has to be changed. i found it very surprising...just if you need to change your engine unit every 3rd month...!!!
They squarely blamed me for the engine status...and again asked me to replace it and when i asked for the briefing what i got was better not to be explained.
Honda Activa — no avaibility & poor response
sir,im rajesh .k.lahoti from jalna i book honda activa at atul cars, aurangabad on[protected]
receipt no.3127 the above dealer told that he delevered the vehicle upto[protected] but till
today he was not responding me i'll call them 3 times pls help me
Activa in new model in not a best performance.
You are improve your performance.
You are improve your performance.
SIR, MY SCOOTER NO.-DL-3S-AZ-5520. I HAVE REGULAR SERVICE HONDA ACTIVA IN THE RASAH EXIM LTD. E-49/10, OKHAL INDUS AREA PHASE-2, NEW DELHI-24. I HAVE NOT CERTIFIED THE SERVICE. VERY POOR SERVICE. LAST FOUR SERVICE. MY SCOOTER PROBLUM OIL LEKAGE REGULAR FOUR SERVICE. WORKSHOP CHARGES REGULAR PAY AND HIGHER EXPENSES. A ALSO NOT CERTIFIED FOR HIS WORK SHOP. PLS TAKE THE ACTION AND JUGTICE ME. SERVICE MANEGER IS NOT PROPER ACCEPT THE DUTY.
THANKING YOU,
MAHESH SABHARWAL
6/52-54, NIRMAL PURI,
LAJPAT NAGAR-4, N.D-24
[protected](M)
THANKING YOU,
MAHESH SABHARWAL
6/52-54, NIRMAL PURI,
LAJPAT NAGAR-4, N.D-24
[protected](M)
This is ragarding the poor service of my Honda activa. Honda Activa Dealer in Tenkasi, TamilNadu doesn't respond properly. My bike was given to repair on 10th Sep, but till today the repair was not done and the dealer is not showing any interest in customer issues. Please contact me and help me to repair my bike.
City - Tenkasi
Vehicle - TN76 C5364
Dealer : Sri Meenakshi Honda
City - Tenkasi
Vehicle - TN76 C5364
Dealer : Sri Meenakshi Honda
The Manager
Honda Group
Dear Sir
I have gave my Activa for servicing on 29.10.09 to Sai Point Service Centre, Thane. There was only starting problem. On that day they have replaced my battery, Gear Comp, Kick, Horn, done rubber coating, change engine oil, gear oil etc. and made a total bill of Rs. 2650.00. Only two days it works and there after the same starting problem occurs, inspite of calling several times to Sai Point office and Manager Mr. Santosh's mobile number after four days they came and took my activa back to service centre. On that day they have made a bill of Rs. 365.00, but after several arguments they made it Rs. 145.00 that I had paid.
The same problem repeated after one day, the starting problem remains as it is. I immediately called the service centre and told my problem but they are not supportive at all.
The service is very poor and even after spending Rs. 3000.00 on it I can not use my Activa for my daily purpose. I am very much disappointed and I request you to look into the matter and see that my problem gets solved immediately
Thanks and regards
Heena B. Panchal
Honda Group
Dear Sir
I have gave my Activa for servicing on 29.10.09 to Sai Point Service Centre, Thane. There was only starting problem. On that day they have replaced my battery, Gear Comp, Kick, Horn, done rubber coating, change engine oil, gear oil etc. and made a total bill of Rs. 2650.00. Only two days it works and there after the same starting problem occurs, inspite of calling several times to Sai Point office and Manager Mr. Santosh's mobile number after four days they came and took my activa back to service centre. On that day they have made a bill of Rs. 365.00, but after several arguments they made it Rs. 145.00 that I had paid.
The same problem repeated after one day, the starting problem remains as it is. I immediately called the service centre and told my problem but they are not supportive at all.
The service is very poor and even after spending Rs. 3000.00 on it I can not use my Activa for my daily purpose. I am very much disappointed and I request you to look into the matter and see that my problem gets solved immediately
Thanks and regards
Heena B. Panchal
Sir,
I booked Activa vide Booking Form No-B049791 dt.[protected] from CHAKRADHAR AUTO, ADAJAN, SURAT.I got telephone from Showroom staff on 26th December to pay the amount we will deliver the vechile within 10 days. Whenever I visited the showroom for payment and asking for vechile they denied to deliver, asking me for booking amount of Rs.1000/ earlier which was not demanded by any person at the time of booking and continues visit to show room.its not my mistake not to pay booking amount, mistake by staff, they are not entertain the customer properly and with full dialoge.Now they told me to pay 1000/- and came after 4 months.And the behave of staff is very rude, feel guilty to enter the Honda Showroom.pls help me.
I booked Activa vide Booking Form No-B049791 dt.[protected] from CHAKRADHAR AUTO, ADAJAN, SURAT.I got telephone from Showroom staff on 26th December to pay the amount we will deliver the vechile within 10 days. Whenever I visited the showroom for payment and asking for vechile they denied to deliver, asking me for booking amount of Rs.1000/ earlier which was not demanded by any person at the time of booking and continues visit to show room.its not my mistake not to pay booking amount, mistake by staff, they are not entertain the customer properly and with full dialoge.Now they told me to pay 1000/- and came after 4 months.And the behave of staff is very rude, feel guilty to enter the Honda Showroom.pls help me.
I have purchased Honda activa on 26september 2009 from universal honda laldarwaja ahmedabad-1 its frame no.ME4JC446J98014155 engine no.JC44E0273946 Dealer codeGJ010001 I have facing problem of average, and it can not run in slowly, gear box making noice, these problem is company' manufacturing deffect, I was complaining many times but they cant give the satisfaction for the above complaints. and they cant solve the problems.
Khalilbhai pirubhai shaikh
Gomtipur, Ahmedabad-2
Mo:[protected]
Khalilbhai pirubhai shaikh
Gomtipur, Ahmedabad-2
Mo:[protected]
i got the message from JSP Honda saying that my last free service ends on 29th june 2010 so we took the activa and they told that our free services are completed so we paid for the service but once we received the vehicle we are facing with starting problem and when called the technician came and told everything is fine but still we faced the same problem and again gave the vehicle to them for trouble shooting. They told since it is winter now we have to kick start it every morning but even in the evening also it is not starting with button. Don't know whether i should give the vehicle in non honda authorised service center for trouble shooting
Dear sir
sir maine 20 din pahele ek activa purchase kiya tha to aaj maine 07-10-10 ko main activa ki 1st service karvane cargo honda ki workshop gaya to vaha par itne gandi dealing maine kabhi nahin dekhi mech ne meri gardi ko washing karne ke baad 10 min mein gadhi handover kar di 10 min mein gadhi ki service nahin ho sakti mere gadhi ki jo bhi complaint thi vo thik nahin ki jab maine supervisor ko bola to usne kaha ki hamare paas 3mech hai sir aape phir kisi din theek karva lena sir main salary class adami ho mere pass itna time nahin hai ki main baar baar workshop ke chakar lagoo
sir maine 20 din pahele ek activa purchase kiya tha to aaj maine 07-10-10 ko main activa ki 1st service karvane cargo honda ki workshop gaya to vaha par itne gandi dealing maine kabhi nahin dekhi mech ne meri gardi ko washing karne ke baad 10 min mein gadhi handover kar di 10 min mein gadhi ki service nahin ho sakti mere gadhi ki jo bhi complaint thi vo thik nahin ki jab maine supervisor ko bola to usne kaha ki hamare paas 3mech hai sir aape phir kisi din theek karva lena sir main salary class adami ho mere pass itna time nahin hai ki main baar baar workshop ke chakar lagoo
HI,
I bought a new Honda Activa within a two months the side stand broken, when I enquired due to the weight of the vehice it got broken. I approached the KUN India Honda Activa showroom Adyar they did not give a proper response and they asked to buy a new stand. Its really bad experience of customer Service.
Poor and worst customer service
I bought a new Honda Activa within a two months the side stand broken, when I enquired due to the weight of the vehice it got broken. I approached the KUN India Honda Activa showroom Adyar they did not give a proper response and they asked to buy a new stand. Its really bad experience of customer Service.
Poor and worst customer service
I HAVE GIVEN MY ACTIVA FOR SERVICE IN PUNJAB HONDA NEAR PRAHLADNAGAR GARDEN ON SATURDAY. THEY SAID ME TO COLLECT THE ACTIVA BEFORE 6 PM, SO MYSELF AND MY HUSBAND WENT THERE TO COLECT ACTIVA AT 5 PM THEY SAID COME AFTER HALF AN HOUR SO WE AGAIN WENT THERE AT 6.30. THEY TAKE THE PAYMENT AND WHEN WE HAVE CHECKED THE ACTIVA THE PROBLEM WHICH WE HAVE GIVEN IN HE MORNING WAS NOT DONE BY THEM AN THERE WAS NO PROBLEM IN BUZZER WHE I GAVE IT TO THEM FOR SERVICE BUT IT WAS NOT WORKING ALSO WHEN I COLLECT AFTER SERVICE. THEN WE GAVE THEM AGAINS THEY WERE NOT ABLE TO THAT DAY WE AAID WE WIL COLLECT IT ON MONADY. WE WENT GAISN TO COLLECT IT ON MONDAY ATILL MY BUZZER IS NOT WORKING. RIDICULOUS WORK DONE BY THIS DEALER. ITS VERY NEAR TO OUR HOME SO WE HAVE GIVEN OVERTHERE. BUT THE SERVICE IS VERY RIDICULOUS.
Hi , i'm ganesh from trichy . I bought a dazzler from MA Honda , trichy . I took my bike for first 3 free services to them , but I was never satisfied with their service. Then I took it to the nearby district (tanjore) which is 50 kms far from my home but MECH HONDA TANJORE were more worser than MA HONDA TRICHY. they were more careless about complaints and customer service then I had imagined .
Then I took this matter to the service manager about those service guys but he did a drama before me like scolding them .
I am very sick of these people , I think honda must follow all their service centres or better get out of service field and do good to us!
Then I took this matter to the service manager about those service guys but he did a drama before me like scolding them .
I am very sick of these people , I think honda must follow all their service centres or better get out of service field and do good to us!
V.V. Aboobacker,
Saira Manzil,
Post. Peringode, Palakkad District,
Kerala State. Pin 679535.
DATE 06/06/2011
Respected Sir,
I wish to submit the following for your favorable consideration and
sympathetic action.
I am V.V. Aboobacker, a senior citizen, aged 68 years, living on the
above address.
I am having a Honda Activa Scooter, with the registration No.
KL09/S5730 which was delivered at the Honda Showroom, Ghani Motors,
Kalpaka Junction, Palakkad Road, Mele Pattambi for some repairs on[protected].
I had been given a verbal estimate of about Rs. 18000/-, after
thorough inspection of the vehicle by the mechanic. Accordingly, I
had paid them an advance of Rs. 5000/- with receipt No. 15532 dated
[protected].
I was enquiring to their service center No. [protected] till the 1st
week of April and I was replied that the works are in progress. After
that, I was told to contact the chief mechanic, Mr. Mohan on
[protected].
Accordingly, I started calling him from 5th April onwards and he will
tell me a 2 or 3 days definite date that the vehicle would be
delivered to me. Again I will call him on the promised date and the
same 2 or 3 days promise would be continued and thus it continued till
20th May and I decided that there is no use of contacting him any
more. On 20th May, I contacted the Manager on [protected], described
the whole story and requested him to deliver the vehicle in proper
condition as I am daily spending lot of money for my conveyance. On
hearing all these he told me that he would call me back after proper
investigation. Accordingly, he called me back after one hour and
promised me that the vehicle would be ready with excellent condition
changing all the necessary parts etc., on Friday, the 3rd June, 2011
by evening 5.30pm whereas their closing time is 6 pm.
I patiently waited till that time and reached there at 5.30 pm, settled
their Bill no. 467 &1426 amounting Rs. 22380.24 and brought the
vehicle to my home.
On drive to home, I came to understand that the fuel meter is not
working. When I reached home, I have noticed so many complaints like self starting is out of order, seat lock Is out of order and I cannot even remove the key from the ignition.
The seat cover was excellent and there were no problem with the ignition key when I delivered the vehicle for repair. They have changed unnecessarily. Further, they have removed so many extra items from the vehicle.
Now, I cannot drive the vehicle and the vehicle is kept in my home.
Please imagine that spending Rs. 22380.24 and waiting exactly 90 days repair from a recognized agency, I cannot drive the vehicle. In addition to that, I have spent more than Rs. 30,000/- for conveyance during the last 3 months. Please note that keeping the vehicle 90 days with them they cannot touch the self starter switch and they cannot replace a fuel meter.
Please find out the guilty for all these blunders and arrange to repair the vehicle within 3 days, to avoid legal proceedings.
Thanking you,
V.V. Aboobacker.
Saira Manzil,
Post. Peringode, Palakkad District,
Kerala State. Pin 679535.
DATE 06/06/2011
Respected Sir,
I wish to submit the following for your favorable consideration and
sympathetic action.
I am V.V. Aboobacker, a senior citizen, aged 68 years, living on the
above address.
I am having a Honda Activa Scooter, with the registration No.
KL09/S5730 which was delivered at the Honda Showroom, Ghani Motors,
Kalpaka Junction, Palakkad Road, Mele Pattambi for some repairs on[protected].
I had been given a verbal estimate of about Rs. 18000/-, after
thorough inspection of the vehicle by the mechanic. Accordingly, I
had paid them an advance of Rs. 5000/- with receipt No. 15532 dated
[protected].
I was enquiring to their service center No. [protected] till the 1st
week of April and I was replied that the works are in progress. After
that, I was told to contact the chief mechanic, Mr. Mohan on
[protected].
Accordingly, I started calling him from 5th April onwards and he will
tell me a 2 or 3 days definite date that the vehicle would be
delivered to me. Again I will call him on the promised date and the
same 2 or 3 days promise would be continued and thus it continued till
20th May and I decided that there is no use of contacting him any
more. On 20th May, I contacted the Manager on [protected], described
the whole story and requested him to deliver the vehicle in proper
condition as I am daily spending lot of money for my conveyance. On
hearing all these he told me that he would call me back after proper
investigation. Accordingly, he called me back after one hour and
promised me that the vehicle would be ready with excellent condition
changing all the necessary parts etc., on Friday, the 3rd June, 2011
by evening 5.30pm whereas their closing time is 6 pm.
I patiently waited till that time and reached there at 5.30 pm, settled
their Bill no. 467 &1426 amounting Rs. 22380.24 and brought the
vehicle to my home.
On drive to home, I came to understand that the fuel meter is not
working. When I reached home, I have noticed so many complaints like self starting is out of order, seat lock Is out of order and I cannot even remove the key from the ignition.
The seat cover was excellent and there were no problem with the ignition key when I delivered the vehicle for repair. They have changed unnecessarily. Further, they have removed so many extra items from the vehicle.
Now, I cannot drive the vehicle and the vehicle is kept in my home.
Please imagine that spending Rs. 22380.24 and waiting exactly 90 days repair from a recognized agency, I cannot drive the vehicle. In addition to that, I have spent more than Rs. 30,000/- for conveyance during the last 3 months. Please note that keeping the vehicle 90 days with them they cannot touch the self starter switch and they cannot replace a fuel meter.
Please find out the guilty for all these blunders and arrange to repair the vehicle within 3 days, to avoid legal proceedings.
Thanking you,
V.V. Aboobacker.
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+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
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I, feel that the dealer does not know the basics of Customer Dealings.It may be because he is confident that even with worst type of customer service his business can survive.