[Resolved]  Honda Shine — Complaint on delivered a defect bike to customer.

Address:

Chennai, Tamil Nadu

Dear Honda,
I am unhappy to send you a complaint, since Honda is a well established standard company. but i was delivered with a defected bike, of course it may be done by someone else working in Honda, but i don't know exactly who done this so Please investigate in this issue and give me a proper solution. Please find the below details about my bike and my complaint. If you have any other queries, Please contact me on Email id: cadburry.[protected]@gmail.com or Mobile no.: [protected]. Look into this issue since someone is spoiling the name of HONDA for their own benefits.


Authorised Dealer where bike was bought: KSN HONDA, chennai.
Name of the sales person who organized me: Lakshman, mob no: [protected]
Service center approached for 1st and 2nd service: KSN Honda service center.

(If you want the details of invoice given for 1st and 2nd service, please let me know, i have all the proofs with me.).

Bike Details:
Owner name: sivaramasubramanian.
Bike model: Honda shine.
Frame no: ME4JC36KHC7065994.
Engine no: JC36E7197619
Date of Purchase:[protected].
Bike Registration no: TN09 BR 5819

Complaint:
I have bought a Honda Shine on 3.12.2012 from KSN Honda, chennai. Initially they said that the bike will take some time to set to your control and it will take 1 week of time. But after 1 week of time i have faced too many problems in my bike like Engine noise sound, Unable to raise after lowering of gear, Gear raising and lowering etc. As i was not a bike specialist and simply a end user i dont know what exactly the problem is and during the 1st service i have escalated all the above mentioned problems, they replied that everything will be resolved. But even after that also i was facing the same issues and i have called the sales man complaint about it and he said that at the time of 2nd service they will resolve it. So during 2nd service also i have escalted what happened previously and with the help of my friend who is a mechanic in honda service center, i found the problem in my bike is Clutch bell and which has to be replaced. But the service center guys said that i cant be claimed in warranty. But my complaint is that my bike was facing this problem from the day i bought the bike and only because i believed honda blindly and i did't aware of the issue it takes upto 2nd service to notice this problem. So it is the problem from delivering the bike to me. So please provide me a solution for this issue ASAP.

If you want any other details please contact me..

Expecting a good solution from honda for this issue..

Thanks,
Siva.