[Resolved] Honda Unicorn — Poor customer support | |
I am Praveen... I booked a Honda Unicorn bike(Black shade) on 16-10-08 from EVM Honda, Kaimanom, Karamana, Trivandrum... Paid 1900/-(1000/- booking charge + 900/- 5 year engine warranty)... Was planning to take it by paying full cash(no loans)... They promised me to give the same within 2 to 3 weeks... Got a phone call from the executive of EVM Honda on 04-11-08 morning (when I entered into my office)... Was very much excited and thrilled... Thought that that day itself will get the bike and will do all the proceedings... Took 1/2 day leave from office... Collected the required money from ATMs of two banks(took 7 to 8 tries, after which the balance was ZERO)...(had to get special permission from one of the bank's manager to withdraw the entire amount, after which the balance became ZERO) Rushed to home(on the way, bought National Savings Certificate from a local Post Office worth Rs 100/- which was a requirement while delivery)... Also got a copy of my photo id proof (which has to be attested by a Gazetted Officer), which was also a requirement while delivery... Went to EVM showroom along with a mechanic to select the BIKE... Was shocked to hear that they CANNOT deliver it that day... The reason told was only 5 bikes(which are black shade) in the new stock(normally it will be 10) of a total of 20... Promised to deliver the same within two weeks(when the next stock arrives)... Was very much depressed and went back home... Again visited the dealer on 22-11-08 and talked with the General Manager... He made a phone call to somewhere and told me that the new stock is on the way and will reach the showroom within 2 to 3 days and promised me to deliver the same... Today the date is 08-12-08... I didn't get any information about the bike yet... What will I do???????? I am even thinking to cancel the booking and go for some other bike?????(hoping to get some nice customer service!!!) [protected]@hotmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
It was really sad ending story to hear from you. I am an owner o[censored]nicorn from 1st sept 2006. My best advice, Honda Unicorn is certainly the best affordable and relaible bike around. But not the service. It is the worst service providing two wheeler company in India. I had and having the worst possible periods. Please donot give any money other than ex-showroom price + life tax + insurance + cess (Rs 50/-) + Registration charge (Rs 60/-) stay away from 900 Rs engine warranty. It is a case after 3 years.
Reply
my name is sreejith i booked honda unicorn at ktc honda at calicut kerala on .13.02.2009. daily i called to the office and weekliy iam visiting also last time they told me that 20 bike is reached but all are highly scrached so that it cant deliverd so wait for 2 weeks again iam asking finally its a bike am right
Dear sir,
I am using the honda unicorn, purchased on6-8-2007 in Anna nagar J.S.P Honda.
we are using very proper maintance. Engine oil changed in every 1500 to 2200 kms.
toatal kms reading in 30000/- to 31000/. i purchase as on date . i changed in chain spacket set in 1 time & cluch plate set every thing changed new in honda service centre.
My bike las 2 months before . we are facing problems in fork & handle bar some problems.
so that is reason ist we are service in choolai J.s.p honda . two days in stay bike in choolai service centre. but person not done fork problem( particularly i mentioned the fork lite bend in right side)
person not done proper service ( This service centre per day 40 to 50 bikes service doing No proper service .
2nd time we are service to J.s.p Honda Moolakadai,
same problem imentioned . But he is also Not Done proper service
gear problem very hard & accelerate problem very hard in the front fork & very tite to driving i mentioned all information . But he is not handling same problems.
3rs Didar motors service done 20 days gap .
same problenm not cleared .
Kindly request to Honda service centre .
Not done in proper genral services
1.Water wash very poor.
2.Gear related adjustment Not Touch the part.
3. Accelerate & pick up Dont touch the service .
I very like to Honda. smothness is bike is very nice other brands honda.
Kindly Your service centre each service charge with more than 500/- bill value
suppose you want to require in service bill . YOU REPLY i Scan & attached No problems.
Bike is good, service persons very worst service in bike.
kindly small suggesion .
Please ONE HONDA DEALER NOT GIVE TO SALES & SERVICE .This is my suggesion because not concern with service . Again i tell you Honda is a good product. Dont spoil our Brand name .
All the service centre motive in once customer deliverd work complete.
please treated us our own bike.
My contact No:[protected]
Bike NO:TNO5 V8245
I am using the honda unicorn, purchased on6-8-2007 in Anna nagar J.S.P Honda.
we are using very proper maintance. Engine oil changed in every 1500 to 2200 kms.
toatal kms reading in 30000/- to 31000/. i purchase as on date . i changed in chain spacket set in 1 time & cluch plate set every thing changed new in honda service centre.
My bike las 2 months before . we are facing problems in fork & handle bar some problems.
so that is reason ist we are service in choolai J.s.p honda . two days in stay bike in choolai service centre. but person not done fork problem( particularly i mentioned the fork lite bend in right side)
person not done proper service ( This service centre per day 40 to 50 bikes service doing No proper service .
2nd time we are service to J.s.p Honda Moolakadai,
same problem imentioned . But he is also Not Done proper service
gear problem very hard & accelerate problem very hard in the front fork & very tite to driving i mentioned all information . But he is not handling same problems.
3rs Didar motors service done 20 days gap .
same problenm not cleared .
Kindly request to Honda service centre .
Not done in proper genral services
1.Water wash very poor.
2.Gear related adjustment Not Touch the part.
3. Accelerate & pick up Dont touch the service .
I very like to Honda. smothness is bike is very nice other brands honda.
Kindly Your service centre each service charge with more than 500/- bill value
suppose you want to require in service bill . YOU REPLY i Scan & attached No problems.
Bike is good, service persons very worst service in bike.
kindly small suggesion .
Please ONE HONDA DEALER NOT GIVE TO SALES & SERVICE .This is my suggesion because not concern with service . Again i tell you Honda is a good product. Dont spoil our Brand name .
All the service centre motive in once customer deliverd work complete.
please treated us our own bike.
My contact No:[protected]
Bike NO:TNO5 V8245
Dear Sir,
I have purchased Honda Unicorn from adhithya honda calicut on 12/05/2009 my frame no is ME4KC093D98061911 and engine no KC09E1063026. model code CBF150S .dealer code KL020002 .I have occured a problem with handle (boll racer)and found rust in some parts of my veichle.i have already said to techinical officials. but my complaint has not be rectify till now.
Hope you will rectify my complaint and how can I advise to my friends and reliatives to purchase the veichle.
Regards
ANISH MALIYEKKAL
MOBIL NO:[protected]
I have purchased Honda Unicorn from adhithya honda calicut on 12/05/2009 my frame no is ME4KC093D98061911 and engine no KC09E1063026. model code CBF150S .dealer code KL020002 .I have occured a problem with handle (boll racer)and found rust in some parts of my veichle.i have already said to techinical officials. but my complaint has not be rectify till now.
Hope you will rectify my complaint and how can I advise to my friends and reliatives to purchase the veichle.
Regards
ANISH MALIYEKKAL
MOBIL NO:[protected]
Sir,
I am Abhilash residing at Cochin, Kerala. I have booked Honda Unicorn on 03.03.2011, after six months i got the vehicle on 26.09.2011.Onthe next day the vehicle shown some sevre complaints like gear slipping, sound changing, seat complaint (not fit) and Oil leake from engine i have informed about the complaint on the next day to Muthoot Honda, Cochin and they did not give me satisfactory answer about the complaints and also told me that the complaint may due to manufacturing deffect. So i request you to kindly look in to the matter and take neccessary action as early as possible.Awaiting your positive reply.
Regards,
Abhilash
I am Abhilash residing at Cochin, Kerala. I have booked Honda Unicorn on 03.03.2011, after six months i got the vehicle on 26.09.2011.Onthe next day the vehicle shown some sevre complaints like gear slipping, sound changing, seat complaint (not fit) and Oil leake from engine i have informed about the complaint on the next day to Muthoot Honda, Cochin and they did not give me satisfactory answer about the complaints and also told me that the complaint may due to manufacturing deffect. So i request you to kindly look in to the matter and take neccessary action as early as possible.Awaiting your positive reply.
Regards,
Abhilash
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