[Resolved]  Honda — Sub: Please advise me what i have to do for my Honda Shine bike -Reg

Address:

Visakhapatnam, Andhra Pradesh

Warrenty Offocer,
warrenty Division,
Honda scooters/Bykes
India

Dear sir,



With reference to the above subject i would like to informing you that this is K.VASUDEVARAO from visakhapatnam i purchased HONDA SHINE (DRUM )On[protected] FSC NO: 449261 from JUIPITER HONDA SCOOTERS SHOW ROOM, Dabagardens Visakhapatnam. Andhrapradesh, india
after 05 months I.e., on[protected] my byke got back side jockers problem. when iam doubted for this problem. One fineday afternoon at 1200 hrs. i brought my byke to honda service centre. then there consult supervisor said your bike is having back wheel right side jocker have replace, i[censored] leave ur bike hear, we will replce the part and we will rectified the problem, but it will take 2days. (OR) i[censored] give ur byke tommorow morning hrs we will ur bike within before evening of the same day.
then i agreed and feel happy then waiting for the call from service centre. time is became evening 6 'o clock but nobody called me by phone. then i called to service cenre but nobody wont lift the phone. i went to service centre there that supervisor said this issue is belongs to under warrenty. so we have to take permission form company through mail. we sent mail we have to wait for their agree.

then i leave my byke in service centre . next day i called to service centre for status of my byke, there is no result, then again next day evening i went to service centre at the afternoon we got theire agree. but we dont have that shine bike jockers stock.

then i said i am taking my byke now. when that spare part came to u just call me, i will bring my bike. they said u give the required spare part detail in our spare parts division then they will call u. then i went to spares devision and i gave my details. that spares part division supervisor said we will call u!


iam waiting for there call, after one month 13days i called they said u bring ur bike we have stock. then i went immediatly, to service centre. there spare parts divison supervisor came and checked my byke colour, that is grey colour then he told me, we have grey colour byke jockers, no problem we have stock. u handover to hear we will replace the part . i said ok.
then i went for handovering my bike there is customer relations manager he said ur bike will rectified but u have to wait for two days, igot very angree about this irresponsible employees i told my full story of my byke problem but after liten my problem then also he saying neglectly, he is trying to escape from my problem. but so much orgument then agreed to give my byke after 5 hrs.
in the same day evening around 5:30 pm hrs i got call from honda service centre. we have the stock of black colour jocker we will replacing that u pay the jockers cost. I sudenly suprised for his talking.
then i directly went to the who is the customer rellations manager he replyed for this issue this is my supervisor fault, he is mistakenly said to u.

he said we will confirmly arrange the required jocker for ur bike with in next servicing o[censored]r byke.

but iam feel very bad of your service. afetr 15 days i bring my byke for servicing, now also same reason no stock. the customer relation manager transferd to another branch. so far my your persons didnt call for my replace the jocker in the same. From october -2010 on words i riding with single alone only my bike is not supporting two persons.due to backwheel jockers problem.

Now i got another problem that is, my byke self starter is not working, that part also no stock in your service centers,


Please kindly answer /advise me for my below questions

* when my problem will rectified?

* why your not providing spare parts to service centeres?

* why are you makng bikes with these type of failure parts ?

* why are u recruiting like this empoyees in your service centeres?

AND FINALLY, I would like to know from the HONDA 2 wheeler company is very proud of giving quality to consumers. please keep your faith, and goodwill in consumers.


i am awaiting for your good reply!

Brgds

K.VASUDEVA RAO
D.NO.35-3-7
GAVARA KANCHARAPALEM, VISAKHAPATNAM
ANDHRAPRADESH, INDIA
PIN:530008
PH:[protected]