| Address: | Mumbai Suburban, Maharashtra |
I had purchased a Louisiana wall unit (MH 18102 W) from the House Full outlet at Mega Mall, Andheri. The purchase was done in July 2011. This wall unit was covered under a one year warranty.
All was good until November 2011. The bottom plank of this wall unit broke, also the support for the T.V. set was bent.
I called the housefull representatives in November telling them about this problem. Promptly, they sent a carpenter to inspect the problem. The carpenter came, saw the problem and supposedly submitted a report to the house full guys. I was told that a response will be received in the next few days.
After a week's wait, I called up the outlet. The person who answered the call was not at all, courteous and put me on hold for about 5 minutes (and eventually I disconnected). Immediately, I decided and visited the outlet. Unfortunately for me, the not-at-all courteous had left for the day. My grievance was heard by Mr. Shashi, who recorded my complaint in a register book maintained by them. He said that, due to non-availability of the same wall unit, it cannot be fixed. He asked to wait till 1st week of December and assured a fix by then. However, no complaint number was given in this regard.
After no call in the first week, I finally called up the person(Shashi) in the third week. After my call being not answered twice, Shashi called me and said that he had spoken with the company; I was surprised to know that the warranty was only against termite (and one more thing, I do not remember) protection; so to fix this bottom plank, I will have to pay. I asked Shashi to show this warranty clause in writing so that I can agree to it, since at the time of purchase, I was not told this.
Shashi said that he will speak to the company again and get back to me in 2 days' time. This call was done on a Thursday and I gave him time till following Monday.
As expected, no call on Monday and on Tuesday, I have been trying to get in touch with him but no response.
I am not sure if this is how Housefull treats other customers; but I am utterly disappointed with this kind of service. It is better if you at least answer the call, let alone give a solution. As of now, I am not expecting them to respond and hence, I intend to visit the outlet again.
Vivek Jaiswal (a disappointed customer).
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