I bought CALINO BEDROOM SET and BURNEI WALL UNIT Set from House full international limited, Karadi branch, Pune on 19 Dec 2009 (with full down payment of RS 32,398, thirty two thousand three hundred and ninty eight only, Vide booking #[protected] and HDC # 1001/2009/3984) which they have delivered on 2nd of Jan 2010 and fitted the same on 3rd Jan Night until 11 PM after lots of follow-up and personal visit to his showroom. The furniture which they have delivered was on pack and quality and quantity can't be checked at the time of delivery (Quite obvious). After my lots of follow-up and request they finally turned up and assembled the furniture until 11 PM approx in hurry.
1. During this process they have not fitted the components with proper alignment resulting the bottom of the bed (on which mattress rest) broke ( One piece), the moment my kid sat on it. Since then (5th Jan 2010), I have been following with them but in no result.
2. Secondly, Two handles of WALLUNIT were also missing and they are not turning up to fit them. Many request being turned down
In turn they are giving me suggestions that I should by 8 MM ply from the market and get them fitted on with my own cost. They are telling me that this would give me lifelong mental piece. They are pretending as if they are my true advisor and not doing any corrections on the damage part.
Spoke to Mr Basir ( Supervisor and head of all boys of houseful International, Mr Laukik Head of House full international Kharadi branch pune, Mr Raj , Head of Carpenters of the same branch, Mr Deepak sales boy, Mr Ashwani Sales boy who dealt with me during purchase and the receptionist who lodge complain.
They are very unprofessional in handling the complain and after sales services, Not turning up for corrections and not responding to the request though all material bought are covered under warranty period. When I asked for the warranty card they said the challan itself is the warranty and does not required any additional paper. They assured all types of services during the sale and turned down everything once product is delivered.
May I request the competent authority to save of money and do take proper action to this house who is cheating consumers with false promises.
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it is just paper covered not fly wood. if you put any scratches accidentally then the paper on this product will come out very easily and not water proof also.
i recommend visit the store and check the quality before you order.
don't see this discount what they are showing here and buy...