[Resolved]  Housefull Furniture — 1 Month Delay in Installation of Product

Address:

Mumbai City, Maharashtra

This is in reference to the trailing mail.
There has been a delay of more than a month in installation since I have purchased this bed. Even after this mail from the customer care, I did not receive any call from the fitter/carpenter regarding the installation for more than 7 days. It was only after we tried to follow up, that the fitter was arranged for a visit. When he visited our place on 02.04.2013 he came with the mentioned spare panel, but did not bring along with him the required Hardware (Screws, Washers etc.) as the original was already damaged. While trying to fit the new panel with the original hardware, the new panel also got damaged.
When the same was told to customer care, their response was that it would again take 2 working days for arranging required hardware from Housefull warehouse located in Bhiwandi & the fitter will "definitely" come on or before 04.04.2013. Neither have we received any call from the fitter nor are the customer care executives responding in an assured.
I humbly request the Indian Consumer Court Forum (ICCF) to help me in getting at least necessary Refund against this product, as Replacement does not seem to be a good option to me, if these people are not going to provide necessary services against what they sell.

Himanshu Apte
[protected]


From: Mohini Nail <mohini.[protected]@housefull.co.in>;
To: 'himanshu apte' <[protected]@yahoo.com>;
Cc: 'cc' <[protected]@housefull.co.in>;
Subject: RE: Delay in Installation of Housefull Product
Sent: Sat, Mar 16, 2013 2:24:32 PM

Dear Himanshu,

This mail is with reference to email appended below.

Please note the the complaint is registered and forwarded to our concern department on or before 23rd March 13 your complaint will be resolved.

Soprry for the inconvenience.

Thanks for your assistance and patience.

Thanks & Regards,

Mohini Naik
Customer Care
Housefull International Ltd.


________________________________________
From: himanshu apte [mailto:[protected]@yahoo.com]
Sent: Thursday, March 14, 2013 11:55 PM
To: [protected]@housefull.co.in; [protected]@housefull.co.in
Subject: Delay in Installation of Housefull Product
To whomsoever it may concern,

We had purchased "Spectrum Queen-size Bed" with HDC No. 1009/2013/667 from Palm Beach Galleria Mall store -Vashi on 03.03.2013 at 7:30 pm which was delivered to us on date 11.03.2013 at 3:30 pm. As mentioned in the delivery challan, the installation was supposed to be done within 48 hrs of delivery by the authorized expert technician from M/s Housefull. The suitable timing for assembly/installation was decided mutually i.e. on 13.03.2013 by the Housefull technician & me, however he was unable to come citing "distance to travel" problem. After this M/s Housefull sent their store sales persons to assemble the product.
They arrived at our place only at 8:30 pm on 13.03.2013 after which they started the installation. They tried to assemble the product for 2 long hours till 10:30 pm, but were unable to install it cleanly & completely. The fault diagnosed by them was "Hole mismatch in Left side panel from Head board".
In the process, 02 nos M8 x 70 screws were also damaged. The same has been written & signed by me on their copy of delivery challan. I was given a verbal assurance by them that the expert technician/carpenter shall come on 14.03.2013 after giving me a tele-call.
But despite waiting till 6 pm on 14.03.2013, I had not received a single call from any technician regarding the matter, after which I called up on the customer care no. I was told that the technician can be sent to re-check the condition of the product only on 15.03.2013. I took up this matter with the Vashi store where again I was told that the technician will come on 16.03.2013 (i.e. approximately 120 hrs after product delivery).

There is complete difference in what you assure & what you deliver to the customer. Now it has been almost two weeks since I purchased the product & I am still unable to use the product. The product, though remains partially assembled as left by the Housefull sales persons thus acquiring a lot of space in my house. I have been personally following up with the assembly co-ordination team regarding this matter and while there have been assurances, there is no action from them. This in turn has been affecting my work schedule as well as my personal life.

Please confirm whether it is possible for you to get this installation done on 15.03.2013 else suggest what should I do with this product.

Regards,
Himanshu Apte