[Resolved] Housefull Furniture — Damaged Furniture

satyakib

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I purchased furniture worth Rs. 60,910 from Housefull International Ltd (HDC number [protected]) , 2nd Floor, Palm Beach Galaria, Palm Beach Road, Plot No. 17, Navi Mumbai on January 13th 2013. Since the shop’s terms and conditions specified that delivery would be effected only on full payment for the goods, I had paid the complete amount by credit card on January 13th 2013. Some of the furniture ( including Sofa and book shelf) was delivered and was not installed upon delivery. Importantly the goods were damaged. A complaint for the damaged goods was registered with the shop on 5th Feb 2013, however no action has been taken till date. On Feb 16th 2013 this issue was again reiterated to Customer Care Division at Housefull International Ltd. On Feb 18th 2013, Ms. Mohini Naik from Customer Care acknowledged the complaint registration and assured that the matter would be resolved, but this didn’t happen. In the meanwhile the rest of the furniture (including wardrobe) was delivered but this too arrived in a damaged state. Again on Feb 25th 2013 I wrote to Ms. Mohini Naik indicating the very poor quality of service. On Feb 26th 2013 Ms. Mohini Naik responded back stating that required parts have been ordered an on or before 8th March 2013 my complaint would be resolved. As on date there is absolutely no action from the furniture store. There is no response to phone calls, the people whom I manage to get hold of are either incompetent to address the issue or are very unprofessional and rude. Kindly help me resolve the issue.

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Complaint marked as Resolved

Verified Support

Jun 12, 2015

Housefull International Furniture Customer Care's response Hii satyakib, I apologize for the inconvenience caused. I hope your issue has been address but in case its not then I would like to request you to please call us on[protected]/9786 and we will be happy to help you. you can also write us at [protected]@housefull.co.in Awaiting your reply and details. Regards, Anees Shaikh

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Comments

savlavaishali

from Mumbai, Maharashtra

This is to draw TO your kind attention towards the complaint we had made to the Housefull Store at oshiwara as well as to the Housefull head office with no resolution whatsoever to our complaint.

We have booked the following order on 29th January 2012 and have paid the full amount for the same.

ORDER:-

1. SKU NO:[protected]Barstow Book Case BC[protected]Pc.

2. SKU NO:[protected]Karen Display Unit H[protected]-----1pc.

Out of the above order Barstow Book Case was delivered on 18=2=2012, instead of the actual delivery was assured on 16=2=2012.

The Book Case which was delivered to us was having a DEFECTIVE PIECE . Which was confirmed by THE HOUSEFULL PPL who came for the assembly of the same on 22=2=2012. The complaint was gave in writing to your Carpenter on 22=2=2012.

Then we again telephone to your stores and delivery depot. for the delivery of the balance delivery of Karen Display Unit, H6248, and it was assured to us that the delivery of the same will be done on 28th of February 2012. We have just confirmed with your stores about the delivery of the same and we have came to know from Mr.Pankaj, that we will be getting the delivery of the said part of our order on 5th of March!

I am sorry to say that after paying a FULL amount for the furniture in advance, why we are not getting the delivery of our products? Also we have booked a complaint for the damage Book Case and our complaint No: is M5/0212/31 Dated:23=2=2012.

inspite of following up with them almost every second day we have still not GOT THE REPLACEMENT OF THE DAMAGED BOOK CASE
IS THIS THE KIND OF SERVICE TO EXPECT AFTER PAYING FULL AMOUNT

I HAD SPECIFICALLY TOLD MR SAYED AHMED WHO SITS AT OSHIWARA HOUSEFULL STORE THAT IF I DO NOT GET THE REPLACEMENT OF THE BOOK CASE BY 12TH MARCH 2012 I DEMAND COMPLETE REFUND AND COMPENSATION OF THE MENTAL TORTURE AND HARASSMENT YOU GUYS HAVE PUT ME THROUGH..

VAISHALI GADHIA