[Resolved]  Housefull Furniture — DAMAGED/PART FURNITURE RECD.

Address:

Raigad, Maharashtra

Damaged Furniture
I purchased furniture worth Rs. 26000 from Housefull International Ltd (HDC number [protected]) , 2nd Floor, Palm Beach Galaria, Palm Beach Road, Plot No. 17, Navi Mumbai on January 26th 2013. Since the shop’s terms and conditions specified that delivery would be effected only on full payment for the goods, I had paid the complete amount by Debit card on January 26th 2013. Some of the furniture ( including Queen Bed,Side Table,Side Mirror & 3 Door Wardrobe) was delivered and was not installed upon delivery. Importantly Side Mirror & 3 Door Wardrobe were damaged. A complaint for the damaged goods was registered with the shop on 16th Feb 2013, however no action has been taken till date. On March 02 2013 this issue was again reiterated to Customer Care Division at Housefull International Ltd. On March 04th 2013, Mr.Sachin from Customer Care acknowledged the complaint registration and assured that the matter would be resolved, but this didn’t happen. In the meanwhile the Mirror was delivered. Again on 15th 2013 I wrote to Mr.Sachin Naik indicating the very poor quality of service.
Mr.Sachin/Ms.Jyoti. responded back stating that required parts have been ordered an on or before 16th March 2013 my complaint would be resolved.Again Reminder Sent on 20TH March but as on date there is absolutely no action from the furniture store. There is no response to phone calls, the people whom I manage to get hold of are either incompetent to address the issue or are very unprofessional and rude. Kindly help me resolve the issue.