[Resolved]  Housefull Furniture — Faulty Delivery No installation

Address:Maharashtra

I Have purchased a 4 door wardrobe (hdc no. 1009/2012/2853) on on 26.08.2012 from your vashi store.
My phone: [protected]
after the delivery was made, on 10 september the carpenter who came for installation found few parts are broken. I was informed by the customer care that a complaint is recorded and the replacement and installation will be done within 2 days. Since then, I am being repeatedly given a new date for delivery, and nothing has happened yet. I have spoken to mr. Deepak and santosh from the store, and no one is able to give me a written confirmation. I would like to know when would you stop cheating people.
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Aug 13, 2020
Complaint marked as Resolved 
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I am also going to complaint against this cheater company and also highlight in media. I don't believe that I bought the products and delivered on June, 1st and the door came out on 17th. After that I was calling them, emailing to customer care but it was not resolved. On 15th Aug, I was bound to visit their outlet and shouted over then also I got a false commitment from Mr. Shaikh. Then again ph calls and finally it was resolved just 2 - 4 days before Ganapati. They replaced the door but the lock was not set and they promised me to get it resolved by 2 to 3 days. In mean time the drawers also came out and I showed the boy who came to fit the door. The channels of drawers are made of plastic and the base of drawers are just a thin paper coated thing which have been bended out. I bought this to keep my cloths but I realized that I should have kept "air" only. Just on the day of Gaapati, Deepak, a carpenter from Housefull, called up and assured me to come by 4 o clock to resolve the issue. At 4 o clock he called me back and informed me that he was stuck somewhere and could not come that day but committed me to come on next day. On next day at evening, he called up and informed me that he would come by 15 mins. But still I am counting his 15 mins.

Now the question is I have used the product hardly but having problem more than that. The product is in 1 year warranty and they did not give us proper service as far and after 1 year, what will I do? just keep the product in showcase? I asked for full refund and request them to take their product back but they informed me back that refund will not be possible as their company policy. Do they have company policy to cheat the people only? I think tomorrow some thieves opened a company and set their policy not to give back their goods which they have theft and inform police about their policy.

Now I want to see, what court and media will take their policy to teach them. I will see their last minute.

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    +91 22 6723 9800
    +91 22 6723 9786
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    C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
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