| Address: | Bangalore, Karnataka |
We came across Houseful advertisements in a daily at the time when we were planning to pick up furniture and decided to give it a chance. We went to one of your outlets in Bangalore (Bannerughatta road) on [B]30th June'12 [/B]and finalized 4 pieces of furniture; a. Book stand, b.Kitchen Cabinet, c.Wardrobe d.Computer Table and went through the billing and payment process. We were promised a [B]15 days[/B] lead time and a day after that the carpenter would come home to put the pieces together.The delivery of parts was done exactly on [B]15th of July'12[/B] ( though not knowing the time of delivery, we had to wait and entire day at home on a Sunday, only to have the men at our door steps in the evening when we had just stepped out) and a carpenter showed up next day evening to assemble the parts, which was on [B]16th of July'12.[/B]
Though it was well [B]past k8 o'clock[/B] by the time he was done,only one of the furniture ( book stand) was completely done and the rest 3 of the furniture needed their parts to be replaced.1) The upper block of the Kitchen cabinet was bent ,making it not possible to completely the shut the doors. 2) The mirror on the wardrobe door was shattered when he opened the package and the hinges to fit the doors were missing. 3)The top block of the computer table had more than just visible cracks.
As it is it was late in the evening he came to do his job and on top of it it was not completely done,leaving our house in a mess of old furniture waiting to be replaced and the new half done ones all across the house. And I had to spend one complete day away from work though the assembling of parts took place only in the evening and we were not informed about the time.
Immediately, I dialed the number to the store and complained about it mentioning the parts of the broken/ pieces in the presence of your carpenter, also sent a written complaint along with the carpenter who left the broken pieces lying there saying ,once the new ones are delivered, it would be taken back. So the complaint was logged on 16th of July'12. Next day morning I went to the store to check if the complaint has been received but it wasn't,so I had to re-do the complaint and then I was told it would take 8 working days to get it replaced and fixed. I logged the complaint on [B]17th of July'12 and 27th July'12[/B] was the date given to me as per the 8 working days calculation.
When I didn't received nothing on [B]27th July,[/B] I went there again taking time off from my working hours to check on status instead found out that the complained was registered to a date [B]6 days later[/B] from that of actual one. It was dated to [B]23th July'12[/B]! Really?????? That's how the customers are taken care of? We spend a lot of money and in advance but we neither get products with quality nor a service with satisfaction, but they do have wall hangings stating some 'bharosadaar' words which obviously not practiced. We waited for the delivery and got nothing good but we still were not holding it against you as I thought it could be fixed but then the complaint itself was not taken sincerely. We agreed for another [B]8 working days[/B] which was supposed to be [B]6th Aug'12[/B] ,today ! It's the end of the day, we have called numerous times today to make sure it happens today as I'm again taking off time from work to stay home to get that completed but at [B]9:30[/B] (just a few minutes ago) the store manager calls to say the carpenter didn't make it!!! It was supposed to be delivered at [B]4pm[/B] today !
WHAT AMAZES ME IS THE WAY HOUSEFUL GUYS HAVE TAKEN THE CUSTOMERS GRANTED,NOT OWNING A THING THEY PROMISED IN THEIR ADS. NO VALUE FOR MONEY,TIME OR FOR CUSTOMER SATISFACTION. EVEN WHEN WE WANTED TO COMPLAIN, THE STORE MANAGERS EFFORTLESSLY TOLD US TO CALL CUSTOMER SERVICE. WE KNOW WHAT HAPPENS WHEN WE CALL, OUR NUMEROUS CALLS MADE TO THEIR STORES WERE NOT ANSWERED,EVEN WHEN ANSWERED THEY WOULD PROMISE TO CALL BACK AFTER CHECKING UP ON THE STATUS WHICH WERE NEVER RETURNED. TO SUM IT UP, THEY MADE US REALIZE ,IF SOMETHING GLITTERS IT DOESN'T HAVE TO BE DIAMOND ,IT COULD JUST BE MOISTENED DOG POOP. THANKS A LOT FOR THE MESSAGE AND WE PROMISE TO CARRY FORWARD THIS MESSAGE TO ALL THE PEOPLE WHOM WE KNOW AND WHOM WE DON'T KNOW !
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