[Resolved] Housefull Furniture — Overbilled by Housefull furniture and customer care not responding

Ram Prasad Sahu

from Gandevi, Gujarat

Address:

Thane, Maharashtra

We booked two home furniture units from Housefull Vashi store on 3rd March 2013. HDC No. is 1009/2013/652. The products are:
1. Brooklyn Shoe Rack MH7003. Product Code:[protected] We paid Rs.5450.00 for the product.
In the store the actual price of the product mentioned was Rs 12,380 and after 56 per cent discount it was Rs 5,450.
After getting delivery of the product, we found that the printed price on the product is Rs 5,000 (inclusive of all taxes).

We were over-billed for the product and INSTEAD OF SAVING 56% ON THE PRODUCT, WE WERE BILLED @110%.
I have already sent the photograph of printed price on the carton, copy of the advertisement page in website and copy of the bill.

2.The second product was Sedron TV Cabinet MH 8051 Product code:[protected]
Same issue with this product. Price mentioned was Rs 22,000 and post discount the cost is Rs 12,350 (44 per cent discount). But the actual price of the product mentioned on the packing was Rs.15,000.

I have called n number of times and sent many mails. But I am not getting any satisfactory response.

Nobody is ready to answer that why they have charged more than the print price.

The quality of the product is also not good. Doors started bending after 5/6 days o[censored]se.White spots started appearing on the TV cabinet.
They are not sending the carpenter after lodging the complaint.
Even the installation happened after 4 days of product delivery and also after many follow up calls.

My sincere advice is kindly do not buy products from Housefull and do not get cheated.

Really horrible experience.

Ram Prasad sahu

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Complaint marked as Resolved

Verified Support

Jun 12, 2015

Housefull International Furniture Customer Care's response Hii Ram Prasad Sahu, I apologize for the inconvenience caused. I hope your issue has been address but in case its not then I would like to request you to please call us on[protected]/9786 and we will be happy to help you. you can also write us at [protected]@housefull.co.in Awaiting your reply and details. Regards, Anees Shaikh

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Comments

hims_apte18

from Mumbai, Maharashtra

________________________________________
From: Mohini Nail <mohini.[protected]@housefull.co.in>;
To: 'himanshu apte' <[protected]@yahoo.com>;
Cc: 'cc' <[protected]@housefull.co.in>;
Subject: RE: Delay in Installation of Housefull Product
Sent: Sat, Mar 16, 2013 2:24:32 PM

Dear Himanshu,

This mail is with reference to email appended below.

Please note the the complaint is registered and forwarded to our concern department on or before 23rd March 13 your complaint will be resolved.

Soprry for the inconvenience.

Thanks for your assistance and patience.

Thanks & Regards,

Mohini Naik
Customer Care
Housefull International Ltd.

________________________________________
From: himanshu apte [mailto:[protected]@yahoo.com]
Sent: Thursday, March 14, 2013 11:55 PM
To: [protected]@housefull.co.in; [protected]@housefull.co.in
Subject: Delay in Installation of Housefull Product
To whomsoever it may concern,

We had purchased "Spectrum Queen-size Bed" with HDC No. 1009/2013/667 from Palm Beach Galleria Mall store -Vashi on 03.03.2013 at 7:30 pm which was delivered to us on date 11.03.2013 at 3:30 pm. As mentioned in the delivery challan, the installation was supposed to be done within 48 hrs of delivery by the authorized expert technician from M/s Housefull. The suitable timing for assembly/installation was decided mutually i.e. on 13.03.2013 by the Housefull technician & me, however he was unable to come citing "distance to travel" problem. After this M/s Housefull sent their store sales persons to assemble the product.
They arrived at our place only at 8:30 pm on 13.03.2013 after which they started the installation. They tried to assemble the product for 2 long hours till 10:30 pm, but were unable to install it cleanly & completely. The fault diagnosed by them was "Hole mismatch in Left side panel from Head board".
In the process, 02 nos M8 x 70 screws were also damaged. The same has been written & signed by me on their copy of delivery challan. I was given a verbal assurance by them that the expert technician/carpenter shall come on 14.03.2013 after giving me a tele-call.
But despite waiting till 6 pm on 14.03.2013, I had not received a single call from any technician regarding the matter, after which I called up on the customer care no. I was told that the technician can be sent to re-check the condition of the product only on 15.03.2013. I took up this matter with the Vashi store where again I was told that the technician will come on 16.03.2013 (i.e. approximately 120 hrs after product delivery).

There is complete difference in what you assure & what you deliver to the customer. Now it has been almost two weeks since I purchased the product & I am still unable to use the product. The product, though remains partially assembled as left by the Housefull sales persons thus acquiring a lot of space in my house. I have been personally following up with the assembly co-ordination team regarding this matter and while there have been assurances, there is no action from them. This in turn has been affecting my work schedule as well as my personal life.

Please confirm whether it is possible for you to get this installation done on 15.03.2013 else suggest what should I do with this product.

Regards,
Himanshu Apte