| Address: | Mumbai Suburban, Maharashtra |
Dear Sir
My brother has booked TV on the behalf of me at House Full International Ltd: Kalyan on 02/11/2012 and asked delivery at C-1010, Arihant Anaya, Sector 35, Kharghar, Navi Mumbai. It has been committed delivery would be on 7th of Nov 2012. So on Wednesday morning (7th of Nov 2012) I received one call from number [protected] and has been informed to me that your TV unit will deliver today. So as per this I instructed to my CHS security to allow this product. But same day I did not receive this product. So in evening to enquire for delivery status I called up same number from where I received call in that morning. But that personnel did not pick up phone. I waited for delivery on consecutive two days ( 8th & 9th Nov ) and called on same number but that personnel did not pick up phone. So on 9th Nov evening I called up to Customer care of House Full International Ltd and asked about delivery of product. In customer care they people did not have any updates. That lady told me I would receive product on next day i.e. 10th Nov.
So I waited till 12.30 pm of that day (10th Nov ) for delivery. Since I did not receive that product till time so called once again customer care. Those personnel in customer care had not any delivery updates. He told me he would take update from his ware house at Bhiwandi and get back to me in 1 jour so I waited for his call till 4.30 pm I did not receive any call from them. Then once again I called up to their customer care, even after they did not have any updates and even they did not take effort to call customer. On that call that personnel at customer care take my excuse and take 10 minutes to call back me. So again waited for 1.00 hr for their call. But they did not call me. So finally called them on 5.30 pm and asked about delivery otherwise refund my money. But they did not have words and even no body was giving guaranty of refund of money.
On next day 11th Nov I approached their shop at Kalyan with all payment details and challan and asked about refund of money. But the manager at that shop was not responded for refund. Then I threated them that I will go in consumer court. On that he replied me do whatever you want to do.
With this mail I am attaching delivery challan received from them for your referenece. I want to herewith to teach lesson to them.
I hope I would get justice.
Amitkumar Desai Was this information helpful? | 
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