[Resolved]  Housefull International Ltd — Not delivered purchased items

Address:

Bangalore, Karnataka

I have purchased following items on Date 25 Mar 2012 from Housefull International Ltd, Bangalore-Banergatta.

HDC number: 1016/2012/720
1. SKU number:[protected]Lords dining set 1+6 A-18/B-16), Qty:1
2. SKU number:[protected]Cary center table E-041), Qty:1

Booking number:[protected],
Invoice No: 005359 on date 25 Mar 2012 (paid full payment, 15390/- Rs)
Expected Delivery date: 9 April 2012

But still I didn't received my purchased items at my home. I have called them four to five times to Bannergutta road, Banglore Housefull international store but they did not response me properly.
Initially they didn't pick the phones. Than after that I have visited store (on 10 Apr 2012 Housefull International Ltd, Banergatta road, Bangalore) to get the proper solution. Store officer told me that he can not deliver the items before 30-May 2012 (still he is not sure expected delivery date) because items are not available in store. So I had requested to him that please refund my money so I can purchase it from outside. But he is not ready to refund me and force me to purchase new items which is more expensive and it is not suitable for my house. Now he is ready to give me show room floor piece which are used by so many costumer & it is in not good shape (damage piece). So I asked him to give me your higher authority persons contact number so I can talk to them but he is not ready to give higher authority contacts number. He is so rude to consumer. I have already recored his video on my phone for that. Now he is not responding at all.

Please let me know what I have to do now. Shall I go ahead with legal procedures? I don't want furniture after May 2012 (it is too late for me). I would request them to refund my money with interest.