[Resolved]  Housefull International Ltd — Refund not made for a Cancelled order, going to be a month

Address:

Bangalore, Karnataka

this is in reference to order # 30297, for 'JACK 3 DOOR WARD HS 3DP WENGY' wardrobe priced at Rs 8990/- with shipping charges Rs 340/- . this order was placed by me on 9th Aug' 13, friday for my Bangalore residence, through the company's official website 'www.housefull.co.in' via my HDFC Debit Card. Due to some reasons i had to cancel the Order, the very next day. S to cancel the order i called thrice & was offered a call back but nobody called me back. finally fourth time when i called & asked for the supervisor , i was connected to swapnali Panchal & was promised a full refund by Swapnali Panchal (Supervisor) within 10 days. i didn't receive any refund in next 10 days. so i called on 21st Aug' 13 & spoke to Rahul Ingle (Supervisor) who promised me a refund in next 10 days as they couldn't process refund as the delivery date was to pass due (even after cancelling the order). during 21st aug' 31 to 25th Aug' 13 i kept on receiving calls for delivery & assembly which i kept denying as i had cancelled the order & wanted a refund. out of frustration i called again on 30th aug' 13 & spoke to Swapnali Panchal again & inquired that why was the refund not made, to which she replied that the refund wasn't done due to technical error & promised again that the refund will be made in next 7 days. Today on the 6th Sep' 13 which is the 27th day of order cancellation, here i stand frustrated, demotivated and angry that even after telling them that i will be taking a legal action if refund is not made thrice, i haven't received any refund. this is Policy non adherence & mental harassment to me.the company & the named Supervisors have driven me to this point that i have to submit a Consumer Complaint through your columns. Kindly help me out & get me out of this harassment