[Resolved]  Hp 2840 Laser Jet Printer — Printer not working since 31/12/2008 & not repaired by HP under warranty

HP is fraud company especially in India. They do not attend the custopmers complaint & lying the machine idle since one & half month wihtout attnending the defects. HP is failed in resolveing the problems with my printer 2840.

If the same is not attend departmnet will proceed for consumer court. Look in that we are also a government sector.

HP is deliberatly not resolving the complaint of a government organization. They have opened my printer about seven times. However the printer is not set to the working condition. Every time their service out lets submits the order for a new spare & pulling out the time. Servie out lets are not replacing al the parts they have ordered. Since one & half month a governemt organization is loosing the business.

I have lodged compalint three times in past one month vides the complaint forms displayed on net . Compalint references are CCHSAP 190531, CCHSAP 190673 CCHSAP 192523. But HP has responded none of my aobve complaint.

HP lazer Jet 2840 Printer — Non working of printer under warranty

Please refer my complaint no. [protected] registered on dated 31/12/2008.

Your engineers from ESCORT, Vapi & Surat have attended the complaint & replaced almost all the spares. About six times my printer is opened fully. However the complaint is not resolved. It appears that, you have supplied a substandard machine.

Still the nature of complaint your engineers have not diagnosed. It reveals that, the machine is out of your repairing reach. Therefore you replace my machine. I do not intend to open the machine any more. I feel that, you are selling the article & sending the engineers for training on the customers machine.

Since one month you have failed to solve the problem & therefore I directs you to do needful in regards to replacement. Kindly call me on my cell to understand my problem in detail.

Even latest today also your service engineers have once again opend the printer & failed in complying the machine's defects.