[Resolved]  Hp — Fake and faulty parts, non-responsive attitude

I have been repeatedly facing problems with my HP laptop due to faulty parts and inspite of several complaints by me I have received no conclusive response. Please find below an email which i had written to HP regarding the same. This email is self explanatory. This email was sent on 14th July 2008 and i have still not received any response. I hope that with this complaint awareness is generated regarding this matter and other innocent customer is not fooled. I also hope that some conclusion can be drawn after this.

Dear Sir,

This is with regards to my complaint NUMBERS : [protected], HSAP141132, CCHSAP143329, CCHSAP143720, CCHSAP148238.

Initially, I had given my HP laptop NX6120 to your service centre at Okhla, New Delhi as the laptop was hanging frequently . After inspection, your representatives informed me that this was happening due to certain faults in the motherboard and they would be replacing it . I was told that the motherboard required was available only in Singapore, and thus while they had ordered it already, it would take some time to reach Delhi . After nearly 25 days, the laptop was returned to me, with a "new" motherboard . On using it, I realized that not only was there a virus on the system, the so called new motherboard was actually a second hand motherboard, registered in the name of some industrial organization . I am shocked to know that a well renowned company is dealing in spare parts and trying to fool their customers with apparently 'new and original' parts. When I repeatedly approached your customer service agents, I was time and again told they will "look into the matter".

I am an alumni of Symbiosis Center for Management Studies . I had purchased this laptop almost 3 years back under a special scheme for Symbiosis students . In the past three years, the laptop has spent more time in your service center than with me . I have repeatedly faced problems with the screen, memory card reader, motherboard, cd rom drive and battery. Several of these parts have been replaced during this period . I had purchased this laptop for my college work, however, due to its constant terrible conditions, I mostly had to use my friends desktops. After this recent experience regarding the motherboard, I am sure several of these replaced parts also must be second hand/fake, hence the repeated malfunctioning of the laptop. I am thoroughly disgusted and shocked that a company of your repute is behaving in such a manner . Not only are you providing your customers with faulty/fake equipment, your customer service agents are nearly harassing me with their non responsive attitude . Such behaviour was certainly not anticipated when I purchased an HP laptop.

I have time and again asked your agents through telephonic conversations as well as on your online complaint form to replace this laptop, but to no avail .

As I previously mentioned, I purchased this laptop through my college on an ongoing students special scheme . As a well respected alumnus of the college I feel it is my responsibility to inform my juniors as well as the college authorities of the errant and fraudent ways that your organization seems to be specializing in . I will wait for your response for a maximum of 2 working days, post which I will be forwarding this matter to my college, the students websites as well as some newspapers and educational journals . Let me make clear that by writing this email to you, neither am I trying to be vindictive nor am I expecting anything in return . I only feel that you should be aware that since we are students we will not endure anything in the name of a discount deal . I hope that you will not take this matter lightly .

Regards,

Rishabh Sakhlecha