[Resolved] Hp — laptop problems | |
Sir, i purchased HP laptop . Within one year under warranty itelf the dvd player stopped detecting dvd . I got it replaced and it didnt run even one day and it was also not working . Again i got the dvd player replaced and again not even for onced it detected dvd and if thid was not enough my speakers were also replaced the same time and they replaced it with the old defected one. i complained at hp twice and nothing happened not even i got the reply. i have given my laptop in the service centers of Indore ans Ahmedabad and i have proogs to show. Thankyou, TARIKA RAZDAN Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear sir,
I bought a new HP Pavilion 2000, the latest model from a store in japan.And its with Windows Vista (Japanese OS). I am currently over here in Japan and ll be returning back to India after 4 months. My query is that when i get back to India can i get it converted to English OS from any HP service centre. I am ready to pay the conversion charges and all. But do let me know if its possible and how abt the charges and where possibly can i do it?? I come from chennai.
I bought a new HP Pavilion 2000, the latest model from a store in japan.And its with Windows Vista (Japanese OS). I am currently over here in Japan and ll be returning back to India after 4 months. My query is that when i get back to India can i get it converted to English OS from any HP service centre. I am ready to pay the conversion charges and all. But do let me know if its possible and how abt the charges and where possibly can i do it?? I come from chennai.
sir, i bought a hp pavilion dv4-1117nr entertainment note book pc from USA and the OS is windows vista which was in built by them...(hp company)...it is "INTEL core2 Duo"...i'm currently in chennai and they said that it is supported in India...warrenty is 1 year..at present i have a problem in display..it won't get turned off but light is blinking... & i am unable to see cd drive option in MY COMPUTER... how about this???
Mail sent to HP with no response :
I am a user of HP Tablet Notebook (TX2-1005Au), and lodged complaint of its non functioning on 26th July'10 with Simtech Comptronics Bilsapur Chhattisgarh. The concerned person are Mr Prasad at Bilaspur and Mr. Amit at Raipur.
Since then after lot of followups they are unable to solve my problems.
i. Initially they diagnosed the motherboard problem and called the mother board. I dont know what type of Pathetic courier company HP uses, it takes 7 days to deliver
here at Bilaspur, i feel the worst courier copany can deliver any parcel in the world in 3-4 days.
ii. After the motherboard arrives they says that it is also faulty and they have requested for another board.
iii. The next board again was shipped for us but then Bilaspur service centre says that it has got delivered at Calcutta office.
iii. The 3rd time they have ordered the PCB/ Motherboard and again it is received after 7 days and the problem is again unresolved, they say the same problem is coming after changing the board.
iv. Now they say that they have ordered new processor, and i am sure in next 7 days the processor will also be reached. But how u will assure that now the problem will be resolved.
v. And in this process i am losing the precious time, my old data is there in the laptop and i am unable to retreive it. I am using the best and premium laptop of your reputed brand which is the best in the country or i feel across globe. But this is not the way i expect HP should respond to a customor's grievance. Though they have currently made available a standby laptop but that is the solution for my problem.
Now before taking any action i would like to request HP to please change my tablet PC, i wont keep that old tablet PC whose Mother board / processor all are reporting problems. Please exchange my faulty laptops with new one.
I am sure for a brand like HP, customer's satisfaction and delight is very important and is in top priority. Please look into my serious and sincere grievences.
I am a user of HP Tablet Notebook (TX2-1005Au), and lodged complaint of its non functioning on 26th July'10 with Simtech Comptronics Bilsapur Chhattisgarh. The concerned person are Mr Prasad at Bilaspur and Mr. Amit at Raipur.
Since then after lot of followups they are unable to solve my problems.
i. Initially they diagnosed the motherboard problem and called the mother board. I dont know what type of Pathetic courier company HP uses, it takes 7 days to deliver
here at Bilaspur, i feel the worst courier copany can deliver any parcel in the world in 3-4 days.
ii. After the motherboard arrives they says that it is also faulty and they have requested for another board.
iii. The next board again was shipped for us but then Bilaspur service centre says that it has got delivered at Calcutta office.
iii. The 3rd time they have ordered the PCB/ Motherboard and again it is received after 7 days and the problem is again unresolved, they say the same problem is coming after changing the board.
iv. Now they say that they have ordered new processor, and i am sure in next 7 days the processor will also be reached. But how u will assure that now the problem will be resolved.
v. And in this process i am losing the precious time, my old data is there in the laptop and i am unable to retreive it. I am using the best and premium laptop of your reputed brand which is the best in the country or i feel across globe. But this is not the way i expect HP should respond to a customor's grievance. Though they have currently made available a standby laptop but that is the solution for my problem.
Now before taking any action i would like to request HP to please change my tablet PC, i wont keep that old tablet PC whose Mother board / processor all are reporting problems. Please exchange my faulty laptops with new one.
I am sure for a brand like HP, customer's satisfaction and delight is very important and is in top priority. Please look into my serious and sincere grievences.
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from january to september my laptop having trouble two time in sound hardware. so please tell me why it happen...???