To,
The Customer Care Officer,
HP
Compaq
Dear Sir,
I would like to brief my problem as under for your further action:
I bought 1 notebook 2210b from M/s Vinjay Infortech, vide bill number 04 dtd 17th April, 2008 with serial number CNU8050FBD for an amount of Rs. 52300/-. On 9th May, 2008, the notebook was giving some trouble and was not working properly so longed a complaint vide complaint number [protected] for support and same was received by me in email.
Although, I was told that after some updation, it will be ok. But nothing happend and the problem was multipying. Then the battery and base was getting immense heat, the body of the notebook was generating shocks. Sundenly, I fine morning the whole system failed along with the battery and lost my all important data. I also found that the heat had damaged the outer part of the base case. I could realise that it must have damaged the internal system such as mother board, display system. I immediately complained the problem and was asked by one of customer care executive Mr. Sarbjeet singh to to stop using the same as it was generating shocks.
I put the notebook to Xcort Micro, Hp, s SVC Ahmedabad vide job sheet number 0208 on 20/11/2008. I was shocked to know from service centre people that the notebook was defective and needs to be replaced. Accordingly I demanded for the refund or replacement of the notebook. I called numerous time thru my STD cost to Bangalore Mr. Shekar, who did not anser properly any time. He wouldnot call me back even after 100 of mails. One Mr. Joshi who is a local guy, would talk as per his liesure. He is just very rude and do not take care of a customers problem.
Further, the whole issue was informed to theier Aisa Pacific office, Singapore via fax and called up them for several times. (I have all the call details). I was demanding for replacement. Now Mr. Joshi called me up, convincing me that my laptop of was repaired keeping for nearly two months in theier SVC. He assured me that there will not be any problem in future. He didnot give me that in writing, but as I smelt of something wrong, I wrote a mail on conditional acceptance of the laptop, since I knew its defective and I was facing problem in my work because without PC, I had to borrow the laptop on rent for two months.
I wrote mail on 21/01/2009 putting the verbal talk with Mr. Shekar who assured me that if future problem arise, I would be replaced with a new one.
After I receive the notebook, I found that the very reason of buying a light weight notebook, has viteated since they replaced a very heavy battery. Somehow, I started to get acqauinted with the product, but again I faced problem and maild the same on June 5, 2009. I must inform you that my warranty was getting over on 17, June 2009 and lodged the complaint on June 5, 2009. I was shocked to know that these people say, now I have to do with this defective product and I shot a mail that reply within some time or elase I will go in consumer court. As I said, the note book completely stopped working, then I put it to their SVC Simtech Computer vide receipt number 1706 on 27/07/2009.
Now these all people do not reply my mails. I have asked them what is the fault, they say the mother board failed. I said its a new pc and was serviced and guaranteed by you that there wont be any problem? They are not disclosing the facts as why the mother board has stopped working beacuse it was defective since begining and was not disclosed to me. They were waiting to trap me and waiting for getting over of guarantee period. Now they are on my back syaing the guarantee period is over. I have nearly spend amount of time in writing mails to this guys, spend money after std calls to Bngalore and phone calls and sms. I request all who see this mail, please please please do not ever buy HP or compaq product since they are merely omporting chinse chips and sticking their lables. Thyer have very bad respcet for customers.
My contact details:
Kamlesh Panjwani
M/39 Madhavpura Market
Shahibaug
Ahmedabad
[protected]
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HP — DEFECTIVE NOTEBOOK
TO,HP
I Wish to lodge a complaint against HP as a whole for giving me mental torture and kiling my precious time by not diagnosing issues related to my notebook and and every time i need to go to the service centre which is far from my place to submit this defective notebook...The serial No is CNF7090B4X AND THE PRODUCT NO IS RU886PA...I had bought this expensive laptop and since then i have been facing the same issues repeatdly after extending my warranties, I am not being given proper response and support from the service center..my records of warranty extension were not updated in the system for a long time, for which i had to go to the svc centre thrice to request them.. I had submited my laptop 2 days back again for the same issue for which i had gone there thrice earlier too, and this was the 4th time it was facing the same issue.The svc centre is R.T. OUTSOURCING..A-200 OKHLA PHASE -1, NEW DELHI .. I fail to understand that why the notebook has not been properly disgnose d by their engineers so many times and after having a word with the supervisors also...and that too when they deliver it after almost a month after submission of my notebook, to my place and soon after 2 days it starts creating the same problem again...I have a clear idea that this notebook is a DEFECTIVE piece which was giving me electric shocks too several times wen i touched it and now after long torture by the kind of service I have been getting I want to replace this defective notebook with not a REFURISHED one but with a NEW NOTEBOOK asap.Almost all the parts have been replaced number of times for the same issue which includes the main part being MOTHERBOARD replaced (4 TIMES), CD ROM W-LAN, BATTERY, LCD PANEL ALL THESE PARTS HAVE BEEN replced several times..and that too wen i have not been using my notebook much...n again the same issue is arrising everytime...The case logs reference nos are [protected], [protected], [protected], [protected] and others too when asked, were re fused by the co-ordinators and the supervisors saying they h!
ave limi
ted access an cannot tell, when I asked at the customer care centre at [protected].My frustation level has increased heights and I am in no mood to tolerate this anymore...I have lost all faith in HP service to customers and would not purchase any product from this brand and would not recommend to anyone too...I have been told by the supervisor at the svc centre that the parts are replaced by refurbished parts, as new parts are not coming and it will take around next 6 months more, for new parts...since now I have given a long time for them to detect the issue in my notebook and there is a fail in their support to repair this defective notebook, I am ready to go for a legal case against the svc centre as well as HP as a whole for giving me mental torture by their serices and killing my valuable time ...So I wish to get a new notebook in replacement of this defective one asap, as I am not going to pick my notebook back from the svc centre this time and even not going to ent ertain any calls for any more repairs in this defective notebook.
Waiting for positive Response.
Thanks,
Pallavi
[protected].