[Resolved]  HP Compaq CQ60 - 104yu — HP compaq laptop service and quality issue

Hello, this is Zahoor Ahmed from Srinagar J&K. I feel very regret to inform you that HP's service is very poor and they are very irresponsible, I have never expected such kind of attitude of HP towards their customer. I have a complaint against HP compaq. I purchased a loptop HP Compaq CQ60-104TU in March-2009 with XP preloaded. After 19 days i faced a hardware software trouble and i formated my system. when i Installed again a licenced windows XP professional SP2 it gave me some errors and i was not able to install it. I visited to the dealer and he again installed windows XP and told me that this is Image copy which i got from the company and you can not install original licenced XP on it. It is not a XP compatible laptop it is a Vista compatible laptop. Although I can't use Vista in my office because our company software works only on Windows 98 and windows xp. But XP is not working properly in this laptop neither all drivers are available in the hp website. And now 2nd problem is that my DVD stopped working and I went to HP service center on[protected] and as on[protected] my laptop DVD is pending there because the part is not available there. I am helpless as i am not able to use my laptop in my office because again i had a problem with operating system which i was supposed to repair but DVD writer is not available. Now i can't hold, i need replacement of my laptop with a XP compatible laptop otherwise i am going to knock the doors of consumer court and will publish an article and press notice in every news paper regarding the poor service of HP.....

Matter urgent

Zahoor Ahmed Rather
S/o; Late Ghulam Mohammad Rather
R/o: # 202-C, Budshah Nagar Natipora
Srinagar Kashmir.. 190015
Cell: [protected]