I purchased a Compaq laptop STAPLES and they told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong. As I beleived the STAPLES people blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA (Kodak Easy Share C913 Camera ) as per the redemption offer.
Below is the thread of mail which I had with their support people:
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From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 7 Jul 2009 12:07:11 +0530
Dear Customer,
With reference to your mail, we would like to inform you that the gift will be dispatched to you on the receipt of the stock which is expected within the next 2-3 weeks.
Inconvenience caused due to delay is truly regretted.
Please feel free to write us for further clarifications.
HP Redemptions
S O L U T I O N S I D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +[protected] | Email: [protected]@digitas.com
www.digitas.in
Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.
The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.
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From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Tuesday, July 07, 2009 9:05 AM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Dear Support,
Am I ever going to receive the Camera????...if not then please return the DD which was summited for this...I don't know what the problem with MNC's once they start business in India they don't care about their credibility and they start behaving like another Indian companies, it's simply because we don't have proper norms in our country due to companies start exploiting people...
Keep the great work and world will now about it sooner or later, I will try to make it sooner!!
Regads,
Sanjeev
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From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 19 May 2009 14:46:33 +0530
Dear Customer,
We apologize for the delay and inconvenience caused.
We would like to inform you that we will only be able to send the registered gift of Kodak Easy Share C913 Camera on receipt of the fresh stock of the same.
We once again apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring that the gift reaches you at the earliest.
We thank you for your patience and co-operation.
HP Redemptions
S O L U T I O N S | D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +[protected] | Email: [protected]@digitas.com
www.digitas.in
Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.
The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*
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From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Sunday, May 17, 2009 9:04 PM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Hi HP,
Please let me know whether you meant 30 working days or 30 holidays!!!!!................. don't want to believe you guys as you your self know you're pure cheat. Your product sucks as well as your service. Keep-up this good work and I will let the world know. By the way lot's of people have already known ... you can several blogs.... cheers!!
Sanjeev
[protected][protected][protected][protected]
From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 21 Apr 2009 17:18:39 +0530
Dear Customer,
With reference to our mail sent on 19th April 09, we would like to update you the gift will be dispatched on receipt of the fresh stock of Kodak Easy Share C913 Camera within the next 30 days.
We sincerely apologize for delay caused.
HP Redemptions
S O L U T I O N S | D I G I T A S
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +[protected] | Email: [protected]@digitas.com
www.digitas.in
Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.
Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.
The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*
[protected][protected][protected][protected]
From: Gift Redemption Support System [mailto:[protected]@solutions-intg.com]
Sent: Monday, April 20, 2009 10:47 PM
To: [protected]@solutions-intg.com
Subject: Delay in receipt of gift//CND8443HLG
Name : Sanjeev Kumar
Email Id : [protected]@hotmail.com
Query Type : Delay in receipt of gift
Body Text : This was the worst shopping experience I had.....I don't know why did I chose HP????....It was pure cheating.....At STAPLES thay told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong as I beleived the STAPLESpeople blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA!!!!.............hope they and getting a custom made for me!!!!!!!!!!!!..............anyways I will make sure to never BUY an HP product and also never Visit STAPLES in Bangalore...........same would suggest to all my faily and friends...........Guys Happy cheatin g or Fooling people ...............please don't forget to check several blogs!!!!!!!!!!........SURPRISE!!!!!!!!!!!!!!!
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