[Resolved]  HP Compaq Presario V3029au — SHRUGGING OFF RESPONSIBILITY WHEN THE NOTEBOOK HAS INHERENT DEFECT

I BOUGHT A COMPAQ PRESARIO NOTEBOOK V 3029 AU , SERIAL (S)2CE63506FP PRODUCT (1P)RD574PA OPTION (30P)ACJ on 30/09/2006. THE notebook had a warranty of 1 year.

I by chance visited the HP website where I found out - HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/V6000.

I contacted Hp India on phone (request no [protected]) that I am facing the similar problem as mentioned but they had no answer. Rather I am facing the problem since a long time now and have decided not to use Hp products in future and persuade people not to use Hp goods due to lack of support and no support and responsibility once they have sold the product. if there is a documented hardware issue then Hp should rectify it or replace the instrument/recall. You are letting the consumers use faulty instruments in the market and then just shrug off your shoulders saying that the warranty period is over when the hardware had an inherent defect right from the beginning.

I would like Hp to replace my notebook if they dont wanna loose a loyal customer and keep their motto of customer satisfaction.


warm regards,

Dr. ROHIT JAIN MD
34/434,

PRATAP NAGAR,

SANGANER ,

JAIPUR - 302033
INDIA
Phone [protected]

SENIOR REGISTRAR & LAB ADMINISTRATOR

DEPARTMENT OF PATHOLOGY & TRANSFUSION MEDICINE (NABL ACCREDITED)

SANTOKBA DURLABHJI MEMORIAL HOSPITAL & RESEARCH CENTRE,

BHAWANI SINGH MARG,

JAIPUR 302015

INDIA