[Resolved]  HP Cooking Gas — Non delivery

Sir,

I am a consumer of HP Cooking Gas. My consumer No. is 601802 and I get service from Devine Gas, Ulloor, Thiruvananthapuram.

I am pained to inform you that I get the poorest of poor service from my Gas distributor. I had booked for a refill by online on 15th February 2009. When I contacted the Gas Agency on 16th by phone, I was told that my refill cylinder will be delivered on 21st February, 2009. The refill cylinder did not arrive on 21st as told. I enquired about it on 24th (23rd was a holiday) and was again told that it will be delivered at my home on that day itself. But alas!! NOTHING HAPPENED!!

I called the Gas agency again on 25th morning and was told that the gas lorry will come by 12 noon. They also asked me to contact them again in the afternoon. In the afternoon I went personally to the Gas agency and was told that the delivery boy has already gone with my refill cylinder. But since he did not turn up, I again called the Gas agency and was told that the number of refill cylinders taken by the distribution boy was not sufficient.

Very funny argument. Is it not? When 20 refill cylinders are given to the distribution boy, 20 bills are printed out and given to him. In that at is the meaning in saying that the number of refill cylinders was not sufficient?

Every time I ask for a bill, the distribution boy says that there is no bill.He also demands Rs.360 for a refill.

So what is wrong, dear sir? I have seen Indane and HP gas cylinders being downloaded to hotels at Kazhakuttom. These people are making illegal money by distributing subsidizes cooking gas to commercial undertakings. But Indane is much better than HP any way.

So I am seriously thinking about shifting my gas connection to an Indane agency. Then I will get a refill cylinder every 30 days at least.

There were series of reports about the illegal activities of gas agencies in newspapers like Malayala Manorama. But nothing will improve since it is difficult to make these gas agencies trustworthy and God fearing.

A reply is solicited


Sincerely yours,

Sudhakaran P