HP Deskjet 1050 — Supply of defective printer

Address:

North Delhi, Delhi

I had purchased one HP Deskjet 1050 Printer Three in one) from "Futurz", Shop No.2&3, Mohan Tower, Wazirpur, New Delhi-110052 on 24.06.2011 amounting to Rs.4,000/-. The shopkeeper did not give me a demo of the printer at his shop neither he showed me the printer. He neither sent a representative for installing the printer at my home. When I brought the printer to my home and contacted my AMC provider, he informed that he is presently out of town and will come back only on 29.06.2011. I tried to contact HP Customer Care for sending a representative for installing the printer but I could not get through. When my AMC provider visited my home on 30.06.2011 he informed me that the printer is not a fresh one but is a used one. While opening the package he found that even original HP tapes have not been used but duplicate tape has been used to seal the printer package. The printer was found to be full of dust and even the cover of the photocopier was found broken. When we tried to take some print out the paper started getting stuck in the printer. It was noticed that a portion of the printer is also broken and fevicol has been used to rectify the damage by the shopkeeper. When I tried to contact the shopkeeper from where I purchased the printer, he not only misbehaved with me, he declined to replace the printer and also refused to rectify the defects. My bill (Invoice) No. is FU-WR/232/09-10 dated 24.06.2011. The TIN No. of the shop keeper is [protected] and Telephone No. of the shopkeeper is[protected].
Since HP is one of the best company in the global market, the reputation of the organization is being tampered by such shopkeepers. In view of this it is requested that appropriate steps may be taken not only against the shopkeeper but also to replaced my Printer with a new one. Moving the consumer Court will though be a option left with me but it will only tarnish the excellent image of the HP organization as I feel it is the handiwork of the mischievous shopkeeper and the company.
I will remain ever grateful for your co-operation.
Yours truly,

sd/-
Meera Chakraborty,
F-842, Type 3,Double Story,
Timarpur, Delhi - 110054,
Tele: [protected],[protected]R)