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[Resolved]  HP Domestic Gas — Redresser of Grievances

Dear Sir,

I Yeshwant J karande, H/O Mrs Jyoti Y Karande, Have the honour to state the following for kind consideration and favourable action please.
I am in service and got my transfer from Mumbai to Talegaon Dabhade, dist- Pune. I have shifted to Talegaon along with my family on 2nd May 09. I received TV No. 2004134 from M/s Sejal Enterprises, Nerul, Navi Mumbai and same was deposited in M/s Virji khimji Gas agency (dealer code No.[protected], Talegaon dabhade for issuance of gas connection. My present Sv No is 1024414 dated 6 May 09 and consumer No. is 637552. The connection is on my wife’s name. I got the regulator and filled gas cylinder (Qty 02) and besides compulsorily have been given following items,
1. Apron Qty 01 @ 264/-
2. Gas Lighter Qty 01 @ 99/-
3. Rice Qty 01 Kg @ 101/-
4. Consumer card @ 15/-
5. Inspection Charges @150/-
6. Installation Charges @25/-
7. Stamp Charges @ 100/-

Items at Sl. No 1, 2, 3 were forcefully given to me. I told them that I already have a good apron and electronics gas lighter (safer than what was being given) but your dealer told that HP has recommended these and compelled to buy me. Also rice Rs. 101 per Kg, such costly rice which I never purchased and ate in life, was forcefully made me buy giving the same above reason. Also physically I received apron after 20 days as it was not in stock. They gave me lighter working on gas but without nozzle (required for gas refill, Is it really safe?) and till date I did not get it.
Item sl. No 4, I already in the possession of very good quality ( than what was being given) consumer card.
Sl No 5, I was charged with Rs. 150/- toward inspection charges where as on information board inspection charges were mentioned as Rs. 40/-.
Sl No 7, What is this stamp charges? Your dealer did not Explain it.
In view of the above fact, is it really HP encouraging their dealer for doing all this? Isn’t HP taking enough care of their dealer and that’s the reason their dealer adopted such a cheap means of making money.

Please do reply.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

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Dear Sir,

I am very much regret to inform you that no one from the concerned HP Dealer has taken appropriate steps for providing an additional LPG Cylinder to me. Because I am having only single cylinder. Due to this, it is insufficient even for the maintenance of my family with a signle LPG cylinder. Particularly, I face more highly embarrass factor at the time of festival/guests coming. In this regard, I have approached personally for several times since last 6 months and the concerned In-charge is telling that, it will take another two months. Unfortunately, neither the In-charge nor any administrative authorities have accorded a careful consideration to my genuine difficulties. This complaint is being lodged after several requests of my family members to provide an extra/additional LPG cylinder under your rationing system.

I did not write to you earlier, but I simply spoke verbally to the concerned customer care assistants, whom I found haughty beyond the limit. He not only, did not entertain my complaint but also challenged me to write to higher authorities. I find his haughtiness is not keeping with the nature of his duties towards good customer relationship management. I am fed up with such type of rude behaviour and immoral harassment of the HP Dealer. Whereas, the other dealers are providing the same facilities to the needy consumers.

My consumer No. is 636235

Would you like to look into the matter and take pains to expedite the matter at your earliest possible?

An early action in the matter is solicited in order to remove the difficulties of the poor consumer of the area.

Thanking you,

Yours sincerely,

K V Madhava Rao
K Madhavi
Plot No. 176,
Hill colony,
Vanasthalipuram
Contact No. - [protected]
Dear Sir,

I am very much regret to inform you that no one from the concerned HP Dealer [M/S. VANASTHALI GAS SERVICE[protected], VANASTHALIPURAM, HYDERABAD] has taken appropriate steps for providing an additional LPG Cylinder to me. Because I am having only single cylinder. Due to this, it is insufficient even for the maintenance of my family with a signle LPG cylinder. Particularly, I face more highly embarrass factor at the time of festival/guests coming. In this regard, I have approached personally for several times since last 6 months and the concerned In-charge is telling that, it will take another two months. Unfortunately, neither the In-charge nor any administrative authorities have accorded a careful consideration to my genuine difficulties. This complaint is being lodged after several requests of my family members to provide an extra/additional LPG cylinder under your rationing system.

I did not write to you earlier, but I simply spoke verbally to the concerned customer care assistants, whom I found haughty beyond the limit. He not only, did not entertain my complaint but also challenged me to write to higher authorities. I find his haughtiness is not keeping with the nature of his duties towards good customer relationship management. I am fed up with such type of rude behaviour and immoral harassment of the HP Dealer [M/S. VANASTHALI GAS SERVICE[protected], VANASTHALIPURAM, HYDERABAD]. Whereas, the other dealers are providing the same facilities to the needy consumers.

My consumer No. is 636235

Would you like to look into the matter and take pains to expedite the matter at your earliest possible?

An early action in the matter is solicited in order to remove the difficulties of the poor consumer of the area.

Thanking you,

Yours sincerely,

K V Madhava Rao
K Madhavi
Plot No. 176,
Hill colony,
Vanasthalipuram
Contact No. - [protected]
Dear Sir,

I am very much regret to inform you that no one from the concerned HP Dealer [M/S. VANASTHALI GAS SERVICE[protected], VANASTHALIPURAM, HYDERABAD] has taken appropriate steps for providing an additional LPG Cylinder to me. Because I am having only single cylinder. Due to this, it is insufficient even for the maintenance of my family with a signle LPG cylinder. Particularly, I face more highly embarrass factor at the time of festival/guests coming. In this regard, I have approached personally for several times since last 6 months and the concerned In-charge is telling that, it will take another two months. Unfortunately, neither the In-charge nor any administrative authorities have accorded a careful consideration to my genuine difficulties. This complaint is being lodged after several requests of my family members to provide an extra/additional LPG cylinder under your rationing system.

I did not write to you earlier, but I simply spoke verbally to the concerned customer care assistants, whom I found haughty beyond the limit. He not only, did not entertain my complaint but also challenged me to write to higher authorities. I find his haughtiness is not keeping with the nature of his duties towards good customer relationship management. I am fed up with such type of rude behaviour and immoral harassment of the HP Dealer [M/S. VANASTHALI GAS SERVICE[protected], VANASTHALIPURAM, HYDERABAD]. Whereas, the other dealers are providing the same facilities to the needy consumers.

My consumer No. is 636235

Would you like to look into the matter and take pains to expedite the matter at your earliest possible?

An early action in the matter is solicited in order to remove the difficulties of the poor consumer of the area.

Thanking you,

Yours sincerely,

K V Madhava Rao
K Madhavi
Plot No. 176,
Hill colony,
Vanasthalipuram
Contact No. - [protected]
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The Manager Customer Care, HP Gas Co.Ltd.
Sir,
Mrs. Aruna Majumdar a consumer of HP cooking gas at Santiniketan ( Consumer no. 600025) died on 12 July 2008. Her husband had predeceased her and they did not have any issue. As her relative in Santiniketan we have her cylinder and the connector with us. She had connection of single cylinder and last time she took gas was in March 2008.
We do not have any papers of this connection and do not have any authority to claim refund of her deposit. We have verbally communicated this matter to the dealer of HP Gas, Mazumder Gas and Domestic Appliances at Santiniketan (Bolpur).
I request you to formally delete her name from the list of consumers and advice the dealer to take the cylinder and the connector of Mrs. Aruna Majumdar from us.
I am at present staying in Kolkata. I shall return to Santiniketan on 30 January 2010. On any day in the next week Mesrs. Mazumder Gas and Domestic Appliances can collect the above materials from my Santiniketan residence and give a receipt to me. I shall hand over a copy of the death certificate of Mrs. Aruna Majumdar to Mesrs. Mazumdar Gas at the time of their collection of the cylinder and the connector of the deceased from my residence.My Santiniketan address is Abanpalli, Santiniketan, and my telephone number is [protected].
Thanking you,
Yours faithfully
Anupam Gupta
Encl. Scanned copy of the death certificate of Mrs. Aruna Majumdar
Sir,
I am from SANTINIKETAN WESTBENGAL BIRBHUM.
This is request to please Change the Delar name( MAJUMDER GAS) or terminate those office Staff. Because They are not Receiving office phone[protected]/252622). Please come and see their behavior and observe their Duty.
Another request to you Please launch mail System for Gas Booking through Internet. Also provide us a active Mobile No for gas Booking.
Please give me answer positively ASAP.
My Email ID is : aminul.[protected]@gmail.com
I hope you will take with responsible.
Thanking You,
Aminul Islam
Santiniketan
BIRBHUM WEST BENGAL
Complaint Against:-M/s Virji khimji Gas agency (dealer code No.[protected],
I Raju Shivtare I have brought new connection with two cylinder and deposited Rs 8500/- submitted required documents that time she has not given me any register documents & asked come after week couse work load I had visited 3 to 5 times to agency office but give reason and ignore my request last time she was asked me your connection is unsubsidized you have pay addition Rs.1390/- for subsidized connection then after collected document. so I request to you kindly take necessary action

Raju Shivtare
Talegaon Dabhade

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