Respected Sir,
i would like to tell you that the date of purchasing this notebook was 22nd feb 2010 and it expires on 22 feb 2011.
My next point is i submitted my notebook in your Panipat Service center on 15th feb 2011 i.e before expiry.
Now i am going to explain the whole issue :-
With in a month of buying this notebook its charger got replaced not even a single time but twice.i went to chandigarh service center for this replacement and i got the excellent service for this and at that time i talked to your engineer regarding my heating problem and not charging, he told me that HP has introduced overheating tech. means if it heats up it stops charging automatically.iI got satisfied with this but i think after 4 or 5 months, it started giving me problems like not charging, overheating immediately after 15- 20 min of working and even mouse pointer stops and PC fully hanged and i had to switch of its main power. With this issue i talked to HP call center engineer and she told me you have to update your bios and she mailed me that bios and when i started installing that bios the notebook hanged again at almost 75% completion and after that motherboard got malfunctioned and got replaced.With this issue i went to panipat service center and issue got resolved ,
And after this notebooks started giving me a lot of trouble like Optical drive not reading and OPTICAL DRIVE EVEN GOT REPLACED 3 TIMES.
Sir. Actually there is one software that came with the notebook namely HP Support Assistant and i checked my battery health with this and it gave me BATTERY ERROR- i.e PRIMARY BATTERY HAS FAILED PLEASE REPLACE YOUR BATTERY AS SOON AS POSSIBLE.I went with this issue to your service center and They replaced the battery and the battery which came from you it was also giving the same error. that error with the picture was mailed to HP also. It means BATTERY GOT REPLACED 2 TIMES.
NOW THE LAST ISSUE was that i got allthese things done in i think december 2010 and once again the notebook hanged and this time i didnt even switch off its main power and it remained on battery node and it got shut down automatically and its display gone.The problem was ONCE AGAIN THE MOTHERBOARD GOT BURNED UP.With this issue i reported HP same service center on 15 th feb 2011 i.e. with in warranty & HP manager called me on i think after 3 - days and asked me to elevate this case and i said yes elevate it.and again i called your manager Mr.Hardeep singh on 22nd or 23rd feb 2011 and he said yes you ll get your laptop within 3-4 days.finally, one day i met your manager and he made me talk to Mr .Girish and he asked me some stupid questions and gave me some stupid explanations.Then also, i agreed with your manager. After 4 days again i called your manager in the morning around 11a.m and he said dont call me i m in delhi in some marriage , you go to call center and ask them and it was very rudely and then i asked him Sir tell me or i ve to ask legally through RTI and he said in a very rude way "HAAN HAAN JAA SAKTE HO"( yes - yes you can go). So, now tell me What was my mistake and the mistake was of HP manager . He didnt report my problem to higher people earlier.I think i ve been to HP service center so many times and i m even fed up wid this.I went to HP service center once again and asked one your engineer to elevate this case once again for replacement.Sir i bought Dell Notebook 2 years back and not even a single time i went to their service center.Sir i can mail you that e mails that hp sent me about product replacement.Sir Now the laptop is still with HP people And please guide me to what can i do further to get rid of this defected piece.Shall i go to RTi or take legal action
NOW I WANT THE FOLLOWING ANSWER FROM HP :-
1. WHY HP HARASSED ME SO MUCH?
2. WHY HP WASTED MY TIME GOING TO THEIR SERVICE CENTER?
3. WHY HP MADE ME TO CALL THEIR CALL CENTER I DUNO HOW MANY TIMES?
4. The parts which got replaced is also equals to my actual purchasing? WHY HP DIDNT THINK OF REPLACING THIS DEFECTED PIECE EARLIER AFTER ALMOST EVERYTHING GOT REPLACED? ans- cuz HP manager didnt report my problem to your higher authority
5. WHY DONT HP TEACH THEIR MANAGER TO DEAL WITH COSTUMERS?
6.WHY DONT I TAKE A LEGAL ACTION WHEN YOUR MANAGERS CHALLENGES ME TO DO SO?
7. DO YOU PEOPLE THINK THE LAPTOP WHOSE PARTS GOT REPLACED SO MANY TIMES IN A WARRANTY PERIOD, WILL SURVIVE NEXT 3 MONTHS ALSO? WHY DONT YOU REPLACE THIS FAULTY PIECE?
REgards,
Dr.Rohit Sharma
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HP, Laptop DV4 — Problem with Optical Drive
Dear Sir,I had purchased a Hp laptop from M/S Next world Paschim Vihar on 19-7-09. The optical drive of the laptop gave problems and was given to the service center for necessary repair/replacement on 6/7/10. The optical drive was accepted by the service center and I was told that the necessary thing will be done. But later when I enquired about the status of my device, I was told by the service center that the optical drive was not in the warranty and hence will not be replaced. They told me that some number of the optical drive is not matching with their system details and hence it will not be covered under warranty. They also told me that I have changed the drive. Whereas, this was the same drive supplied originally with the laptop. No number was verified or mentioned on the bill that this dirve/ harddisk/ ram etc is being supplied with the laptop. How would I know if the number of optical drive inside the laptop will later not match with the system details.
I'd requested many times to the service center but they refused to change the drive and instead told me take the faulty drive back otherwise they will take legal action.
The Details of service center are as following:
RT Outsoucing Services Ltd.
Rama road.
Ph: 44312600.
Case No: KN6585
Please advice me what can be done to bring these people on track and replace the faulty drive.
Regards,
Kulvinder Singh
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