[Resolved]  Hp Gas — DELAY / HARASHMENT

Address:

Thane, Maharashtra

Complaint Information
Reference No. 11070330
Reported By Consumer
Registration Date [protected]:16 Closed Date [protected]:45
Distributor ANNAPURNA GAS A[protected]
Status Reopened
Subject delay
Description I have call on 27/12/20111 for booking refill,refused by the staff say you can book refill after 04/01/2012 then I booked refill as per instructions on New Tel.NO. [protected] on 04/01/2012 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..
Complainant
Name RAMESH LADWANI
Consumer No. 607022 Distributor ANNAPURNA GAS A[protected]
Address C-2/324, DEWAN APT. NO.3 CHS LTD.,
Town BASSEIN State MAHARASHTRA
PinCode
Landline [protected] Mobile [protected]
Email [protected]@gmail.com

Action History
K..M.KHAKHADIYA[protected]/01/2012 12:17 PM
Forwarded:
To: annpurna.[protected]@hpgas.hpcl.co.in,

Message:
For necessary action.
[protected][protected]--

Complaint No: 11070330
Complainant Name: RAMESH LADWANI
Complainant ConsumerNo.: 607022
Email: [protected]@gmail.com
Phone: [protected] [protected]
Distributor: ANNAPURNA GAS A[protected]

From: K..M.KHAKHADIYA (004913)
Subject: delay

Description:

I have call on 27/12/20111 for booking refill,refused by the staff say you can book refill after 04/01/2012 then I booked refill as per instructions on New Tel.NO. [protected] on 04/01/2012 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..

Action Taken:
[protected][protected]
RAMESH LADWANI[protected]:16
Status: New
Remarks:
delay
[protected][protected]--

K..M.KHAKHADIYA[protected]/01/2012 03:44 PM
The distributor has confiremd that refill will be delivered to you on today.


RAMESH LADWANI - 17/01/2012 05:03 PM
Dear Khakhadiya Sir Thanks for attending complaint but today up to 5.00pm I have not received reffil and 4-5 times I phone called vasai HP Dealer office. why this type of Harrashment is given by the delivery persons to customer

THIS IS THE TRUE STORY .....AGAIN I MENTION THAT THE ABOVE INCIDENT HAPPENED I HAVE CALL HP CUSTMER CARE CENTRE IN MUMBAI BY 11.30AM, THEN SPOKE WITH MR.KHAKHADIYA BY 11.35AM....THEN ALSO SPEAK WITH REGIONAL SALES MANAGER MR.VINOD KUMAR AND HE ASSURED ME THIS TYPE OF INCIDENT NOT HAPPEN IN FUTURE.

BUT TILL TODAY 2.00PM THE PROBLEM IS NOT SOLVED.