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Hindustan Petroleum Corporation [HPCL]

[Resolved]  Hp Gas — Poor Customer Service and Delivery

Long Delays in Delivery of Gas Cylinders and very poor customer service.
I booked gas for home delivery on 14.02.2008 but till today 12.04.08 not delivered. Whenever i make phone call to their representative, at kondapuram kalathil gas agencies, palakkad, kerala. he always says it will be delivered after 10 to 15 days or already delivered, speaks to us as we are their slaves. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. This is not appreciatalbe and would face legal action from now on.

I also understand that lot of malfunction is happening at this delivery location, it was found by the police that the agency used the sell our home appliance cylinders on higher price to some other hotel peoples.

I here by request you to take very strict action towards this dealer or we as group of HP gas consumer will take this up directly to court and ban hp gas in Kerala altogether.

I would appreciate you all to take the action deemed fit with 5 working days so that no legal notice you survive.

Regards

Sasnikar
President - KGCA
Palakkad
Kerala
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

very poor response and very much delay in supply the gas.always the phone was engaged or not attent .if they attent also not in proper manner to talk and answer also very bad and lazy...cut the phone before the conversation ends.customer service is very poor.actually don't know how to complaint but this is a good way.comparing to other agencies this HP customer service is VERY POOR i felt...i have more complaints but i think the respective person can understand our difficulties..

i kindly request you the respective person to make the arrangements regularly and properly.


Mrs.Girija Jayabalan (house wife)
Palakkad
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    +91 22 2286 3900
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    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
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