From,
George Mathew Philip
Sri sai sradha Apartment,
Room no. 401, A wing, Building No.2
Sector 17, Plot No. 12, Khanda Colony,
New Panvel, Raigad dist.
Pin: 410206.
Phone: Res: [protected]
Mob: [protected]/54
To
The customer care,
HPCL, Mumbai
Sub: Transfer of cylinders
Sir,
I am a customer of you in Mohapada since 06/07/2005. Now I have got transferred to Panvel. Two days back I approached the agency for getting transfer the cylinders to Panvel. They have written some thing in the same certificate and handed over to me by charging Rs. 40/- as service charge. And they said they will send one code no. by SMS. Till today I didn’t receive any SMS. So many times I tried to contact them to solve this matter. But they are not responding properly. They said once that they have got some internet problem. Now my cylinder is emptied and no other provision to fill it up. Do you have any other facility to overcome the same. The certificate details are as follows.
Doc No. 1004180 Dated: 06/07/2005
Consumer No. : 610220,
Dealer Code : 956820
Dealer’s Name and address: LALIT AGENCIES, SHOP NO.2H, O.C. COMPEX, MOHOPADA, RASAYANI – 410207
Sir please help me to over come the situation at the earliest.
Thanking You
Regarding
George Mathew Philip Was this information helpful? | 
I am also a victim in same manner like, I submitted my documents for Transferring my Gas connection within city on 20th Sept 08 to Lait agency in Resayani, Raigad Dist. and they told me I will get the SMS at the earliest
Still I haven’t received any SMS, I am calling Them many time. Even i have submited a complained to costemer care 3 days Back. They are also not taking any action . Now the agency is threttening me in rude manner, and they are not giving proper answer, there behavior is too rude.I think the costomer care is just conveying the message. No any other action from their side
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If any one knows, escalation point in Hp Gas, please mail me.