Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

HP LPG — Poor services of HP gas distributors

It seems HP gas has no control or supervision over there distributors of LPG gas cylinders. Pawan Gas at Ghaziabad has such a poor service. The cylinders are not delivered even after 15 days of booking. The phone is kept off the hook most of the times. The person handling the day to day work are so rude and dont know how to talk.

I hope that the company takes some action to check these type of distributors.

In comparison I have seen that Indane distributor has such good service here.

HP Gas — Poor delivery of LPG Gas

I had booked HP LPG Gas on 13.02.2008 for delivery. I called up HP Gas Agency office so many times and informed that we need HP gas urgently as our home connection got over. I even went to the agency office and told them we need GAS cylinder urgently but got an answer that they cannot deliver.

Inspite of their written communication to the public, HP Gas representative informed that they dont work on Sundays. However, their communication says "from 8 AM to 8 PM for 7 days a week". Such misleading information should not be given to public.

I am sorry to say but HP Gas is not living upto its rules. At least this agency is not working as per the public information.

They have a "jee haan" refill of cylinder within 24 hours service. However, the service condition is dismal.

I would like to get this complaint resolved.

Consumer code is 624044
Distributor code[protected]

HP is not providing proper GAS refilling service to customers. In market we can easily find that, (1) Legal card holder: - GAS refilling cost 310/- delivery period 20-40 days &
(2) Without card (Black market) GAS refilling cost 450 to 500/- delivery period same days.

Domestic — Poor services by Gas Agency

We are a consumer of HP Gas through Parnam Gas Agency, Sector 37, Chandigarh. Your agent is a person of rude behavior and he does not take care of the consumers. Though my Gas copy has severl pages blank, but he insists for getting a new copy after making payments. Each time we have to tell him there is no need to purchase fresh copy as yet because our copy is left with couple of pages. He says OK get the new copy next time.

More over, we do not get gas supply in time. Your said agent sends its vehicle only on Saturdays. If we go to godown for domestic LPG cylender, he charges Rs. 400/- or advises to wait at home for the same.

Sir,

My name is Paulson Cabral I have one Gass connection [con. no:634012 ], i could not refilling 6 months due to my native place, kindly restart my gass connection. i have call one in your office, pls active my connection.


my cell no:[protected]
Consumer code is :634012

thank you .

PAULSON CABRAL
#3281, Sector 27D, Chandigarh.
Phone.[protected]

HP Domestic Gas — poor service

SECOND REMINDER.....????Here,we had booked our cylinder for home-delivery on 10/04/2011 and my consumer no. is 124537 . The delivery has not taken place despite our daily reminders till today 28/04/2008.

HP Domestic Gas — POOR SERVICE

Reminder.....III Here,we had booked our cylinder for home-delivery on 10/04/2011 and my consumer no. is 124537.and till date delivery has not taken place kindly do it today positively......

dear sir,

we provide consulting services. your problem is our problem. we assure
you that your matter will be resolved 100 %. we know that where to
escalate the matter for getting proper services. if you want to know the
further details then mail us your following details at the following
email address care.[protected]@gmail.com
we assure you 100 % results from our action.

i am jagannath prasad, i booked hp gas after 21 days and booking date is[protected] but till today i did not received gas.
HP gas is very -very burst gas service and curruption is very high level up to bottom level officers.
i hope that there anybody will not take any action on my complaints.

my gas agency- balmiki gas agency, vikas nagar kanpur, utter pradesh
my consumer no- 609159

sir
i have booked gas on 18.8.2008 at Sai Gas AgecyGudurNellore Dt
Consumer Number 638258.but so for the agency has not deliverd the gas
M. Vijaya Mohan
Gudur

I AM HARSH SRIVASTAVA . I AM A CONSUMER WITH 622393 (GAS NO. ) - PAWAR GAS AGENCY. I HAVE BOOKED THE CYLINDER ON 02.01.09. EVEN AFTER ELASPING 12 DAYS., DELIVERY OF CYLINDER NOT RECEIVED. WHENEVER I CALLED THEM, THEY PUT THE RECEIVER APRT FROM THEIR PHONE SET BETWEEN (10.00 AM - 05.00 PM) SINCE 10 DAYS.

sir,
our gas agency belongs to nellore district A.P. Gudur mandal.The following particulars belong to our gas agency.
DISTRIBUTORS NAME:SRI SAI GAS AGENCY(HP GAS DISTRIBUTOR)
DISTRIBUTORS CODE:14627930 OR 14627980
D.NO:3/179-85, DHOORJATI NAGAR GUDUR-524101, NELLORE DT.

WE ARE FACING DELIVERY PROBLEMS WITH THIS AGENCY.AGENT IS SELLING CYLINDER WITH HIGH COST.THE AGENT ALWAYS LIEYING WITH CUSTIOMERS ABOUT GAS DELIVERY AND WE GOT CYLINDER LATELY.SO, WE REQUEST YOU TO TAKE IMMEDIATE ACTION ON THIS AGENCY.

I booked gas on 08/10/2009 at maruthi gas co in bangalore hsr lay out area , when ever we call to the dealer one answer that send you by today ,as of now delivery has not been done.every time this happens and when ever we ask again and again delivery will be done with older date reciept date that means these people don't do proper delivery or will they do any adjestments ?

please do take action on this issue as early as possible.

regards,

niranjan,

sir,
kindly attention to you that my conection no is 0512915 is transfered from malout to kanpur in august month. my transfer malout to kanpur . swastik hp gas agency panki kanpur is send to varification to your office malout in nov month but no response your office .

therefore i request to you kindly send to varification urgently.
thanking you .

I booked gas for home delivery on29.01.10 but till today 18.02.10 not deliver. computer shown already delivered but i am not received till date Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency

dilip kumatr thakur
Raipur(c.g.)
customer id no.626015

we are having the problem of non delivery of hp gas cylinder we booked it on 18.2.2010 and still it has not been deliveredcnsumer no 620058 agency name devidayal enterprises

Subject: Non delivery of refill cylinder after 28 days of booking.

Sir,
Please refer to the complaint no. 10046990 on 4.2.2011, 10048661 on 10.2.2011 (at phone no.[protected]) and 10049985 on 15.2.2011 regarding the non delivery of refill against the internet booking no 404165 on dated 22.1.2011 on connection no. 602183 of HP GAS.
Till today after 28 th day I have not yet received my refill cylinder . How a gas refill can run in a family for 48 days ?
Please do the needful.
Connection number 602183
Name satya prakash garg
Agency name priya gas service hapur distt Ghaziabad 245101
With thanks
Date 20.2.2011

Hi All,

I am sharing my Bad experience with HP Gas Distributor which is Vinay Enterprises located at.
No. A/50A, V.S.T Road,
Lingarajapuram, St.Thomas Town,
Bangalore - 560084.

HP : Hindustan Petroleum Company need to wake up its high time Because the Brand name will very soon come to an End.

I am 22 yr old residing at Pillanna Garden from past 13 years, We have taken up HP Gas connection from Vinay Enterprises on 16/02/2006 since then we never rested. Every month there is a problem with Stock,Delivery,Service etc etc

It was the Evil Culture adopted by Vinay Enterprises HP Gas Distributor and from past 4 months the Service is worst than any other company

Every time when i make a call on [protected] and [protected] the number is always no response and some time i get connected after waiting for half an hour and more . And the person who picks the call is So RUDE and shouts at for no reason I feel Barbarism never left India and after many attempts i reached the office directly surprise to here there is no Booking made at all when i explained him he shouts at me and uses slang in Kannada I don't understand why those are sitting out and screwing up Customer Service . After requesting and pleading he says 1 week i will get and i got my delivery and the duration was 45 days for 1 delivery which is not correct . A customer should get his bookings every 28 days or max 1 month.

There was another Instance which took place on 22/12/2010
As usual we made a call for booking and after 1 week there was no response and later me and My dad reached Vinay Enterprises and requested ..

(The office is filled by all local illiterate people and have no sense whats going around and only speaks rubbish and Use slang's in Kannada and have no manners to talk to Woman's and Elders also )

Any how my dad pleaded for the Delivery of our Gas with no further talks the manager said 15 days .

After 15 days when we reached again he said to submit the Documents again otherwise he will not process our delivery my dad quickly picked all documents and submitted to him and The so called Manager i can say said 3 more days and we had no option but to wait and other hand we need to spend money on Kerosene, small refills and to beg from relatives.

As committed 3 days passed and no response again we have to reach him and he rudely just took our Consumer card and entered the date as 02/02/2011 and said he will send and the duration was more than 50 days (But at the same time illegal supply of HP gas was continued by Vinay Enterprises Staff itself at a cost of Rs 800- 950/-)

When i went to booking for the month on Feb he said next month ie on March he will send... i requested him so much that from past 4 months we have got only 2 deliveries .. With his dirty mouth he replied he will not give any thing and pushed me and all the [censored]S threaten me .. I called up Bangalore Mirror and DNA office no response and finally spoke to Deccan Herald no help provided.

I am helpless but i wanted to take this case out across to all the Bangaloreans and Take strict Action against such Distributors and people.

PLEASE HELP ME . HP Gas which is a brand name i would request all Senior authorities to come up and help me and cancel the license of such Distributors like Vinay Enterprises.

I AM BOOKING ALWAYS MY GAS BY TELEPHONE.BUT THE GAS AGENCEY NOT ON TIME DELIVERY. RIGHT NOW MY BOOKING DATE IS 11.03.2011 . BUT THEY HAVE NOT REACH HERE TILL DATE.THERE IS ONLY ONE PHONE LINE WHICH NEVER PICKUP BY THEM.MY GAS IS HAS BEEN FINISH MY FAMILY IS HUNGRY.
PL HELP ME.

SAI GAS AGENCEY
SALAPUR FRONT OF POLICE STATION
BOOKING NO.1742
CONSURMER NO-611369
NAME-HEMRAJ SINGH

Hp Gas Dealer Manas gas agencey Kidwai Nagar our booking pending date 24.01.2011
Our HP Connection No.614028 In Name of Shivanand Singh House No.128/302, Y-1 Block Kidwai Nagar Kanpur

sir
i am using the HP GAS since 2004. my consumer number is 516691 with the SAVLI GAS COMPANY, 30 JANTA BAZZAR, SHIVAJI NAGAR, NANDED-431608.
SIR, the said agency has not been delivering the gas on the time. sir i have booked for refilling on the 11/08/2011 but still today I have not been recieved the gas. sir when inquired i was given the reason that their is shortage of the cylinder.
sir the said dealer's deliveryman have asked me to pay a little more amount for the gas cylinder for the spot delivery of gas.
sir please help me out.
thking you
yeshwant
contact no: [protected]

I had booked a gas cylinder on 1st of october for delivery within 1 week but sadly the delivery was made on 26th of october. the delay caused me great inconvenience. There was no response even on my frequent persuasion with the dealer. They hardly pick up on calling!
This has become a regular problem!
Kindly take suitable action to see that this does not happen time and again.
My consumer no. is 608540

PK Paul
Bhaskar Complex
Morabadi
Ranchi-834008

i HAVE BOOKED GAS CYLINDER AS ON 23.12.2012 BOOKING NUMBER IS 14266 AND CASH RECEIPT NUMBER IS 161694.

MY GAS CONNECTION NUMBER IS 613178 AND THE NAME OF AGENCY IS SAKTHI GAS AGENCY,POONAMALEE ,Chennai

KINDLY ARRANGE TO DELIVER IMMEDIATELY

NON DELIVERY CUSTOMER NO:613178

Agency Name :Sakthi Gas Booked on 18.04.2012

Gosh!!!
Once again i receive a text message from HP Gas 'HP gas refill delivered on 29.03.2014 vide cash memo no. 192057. . And still i am waiting for cylinders to be delivered.
I wonder why HP do not take any action against these agencies who freely does this kind of black marketing or perhaps even HP gets some percentage out of it.

My consumer no is 6317744
Name of the great agency is SMART GAS AGENCY C-20 Lajpat Nagar-1 New Delhi-110024

its true

Hindustan Petroleum — Late delivery

we have a poor service of HP gas in our town.
your service branch is named with "kalyan bijoli ghar" in Budgebudge distt South 24 paragnas.
I had booked a gas as on 23.06.2008 Booking No.11246 under our consumer no. 603315 to you distributor code 958600. But untill this date i have not received delivery of my cooking gas. they advised to us that please wait 20 to 25 days. without gaswe are facing a gudge crisist in our joint family.

kindly solve our problem immediately

i am the user of hp gas service since a long time, but now i am very much fed of the servises of the dealer who makes delivered the cylinders. Mr.Prabhat, the agent of Mr.Goel, H.P Distributor, Harpal Nagar Moradabad, is not getting any response in delivering the cylinders to us still after several reminders, many times I have remind him about delivering the cylinders but only the false committment has been given to us.
kindly look in to this matter and take appropriate action.
Thanks
Raju Tandon, Atai Street, Moradabad(UP)

Delay in gas cylender delivery . reminder for several time but the same commitement (asnwer) will get from the dealer, Today it will reach .It is going from last ten day .my booking no. is 32866. I want to confirm the reason but dont get the proper answer. my both cylinder are get overs that's why i am in trouble. please try to resolve my problem as soon as posible.
Thank's with regard.
Onkar singh, Bhuwal chawl, Behind krishna fabrication, Tulshi dham road, Nalpada, Thane (w.)400607.ph-[protected]/25899844.

Dealers Details:-Soham gas Services, Kolbad, Thane (w.)400601. ph[protected]/25473225/25475154

dear sir,
i have booked my refill on 26 november but still doesnot get the refill till now. plz check over it, i m in big problem . the gas is overed. my gas no. is 601104. pls check it, i will be thankful to you. the services to us is provdided by
NAV DURGA GAS COMPANY,
OPP. BSA COLLEGE.
NEW BUS STAND,
MATHURA, UP.
PH. NO. [protected]

its my heartly request to you to check the same.
thankyou.

HP Gas Distribution Centre Soham gas supply — Delay in delivery of refill cylinder

My Consumer No is 647833. I have made a request for refill cylinder and even after 15 days it has not come. This request has been made with Soham HP centre in Thane. There are multiple telephone numbers given. However, except one no. all the no's comes busy permanently. The one no. which ocassionally rings is not answered 99% of times. When answered on rare ocassions, the staff makes false promises to the consumers. I think the entire staff should be fired right away.
As per the staff, the delivery of cylinder happens within 2-3 days.
however 15 days and I have no clue when the cylinder would come. I even called up the delivery person, and he says that he has not recieved any delivery order against my no.
Can someone look into this please...I had been a HP customer for over 3 years now, this is the worst service ever.

Soham gas service centre is the worst in terms of service. The staff is totally irresponsible

hp gas (domestic use) — not delivering till long time

hi there,
this is ansar from kasaragod district of kerala state. actually
our natives are not getting the gas till long time after booking it.
we have doubt that the dealer is selling it for black. you please take some strict action. because of their such kind of service we are in trouble.
address of the dealer: malika enterprises, kumbla.
kasaragod dist,kerala state.
pin 671322

i would like to know my connection details, my registartion number is 24554, i applied malika enterprises, kumbla, kasaragod distict, kerala, when will get my connection, what about waiting list.

HP Gas — Abnormal delay in delivery of Gas Cylinder

Gas booked on 20.10.2011 after 21 days from the last cylinder received vide consumer no. 606528 to HP GAS, SODEPUR, PANIHATI, Near Peerless Nagar Complex, Ph. No.[protected] cylinder is not received till date although 41 days lapsed. It is almost a regular feature on their part in every month which cause enormous problem to us. Please take necessary steps to regulate the case which will be beneficiary to all the customers.

HP LPG — Cylinder gets over in 21days

I have a gas connection from HP Panwar Gas agency Ghaziabad and my gas cylinder last only for 20-22days everytime , however when I borrowed an Indane cylinder from some one, it worked for 45days. I doubt there is some gas pilferage. please take some action against this agency.

HP GAS FROM JAYSHREE AGENCIES — hp gas

dear sir

we would like to bring your notice that phone no. of jashrtee are always busy. they are not providing new numbers. gas is not avilable till fifteen days.

I am facing the same issue. I think they are selling cylinders in black to other people. There phone numbers do not work. Whenever we go there, they tell us that automatic SMS ayega. I got the SMS 5 days' back that it will be delivered within 48 hours. But, still nothing yet.

Please help.

Regards,
Amit
[protected]@gmail.com

HP — Leakage of Cylinder

My name is saroj, resident of 4"B" old pinto park, Air force station palam, new delhi.My consumer # is
678808 an HPC # 130725 is facing a gas leakage problem since the installation of the newly received
cylinder.I am not able to cook at home due to this since morning.Kindly treat the matter as very urgent and try to fix the problem before any mishap.Its really dangrous and i want you to kindly replace the
cylinder asap.

Pls contact me imm @ [protected] or [protected]

Hp Gas Service — cylinder

sir ,
i am unable to get cylinder because the service of fauji gas service etah is very bad.
employees behaviour of customers are very rudly and angry.
when i went to there was no any person who listen my problem.
plz provide me proper service of gas and another thing is that the employees are blacking the gas cylinders to rich persons.
plz pay attention towards this problem.
thanks.

Thanks to the website http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx for direct complaint, where I put the complaint and the gas was delivered the same day i.e today. BINGO!

HP Gas — Refill not provided on time

we have been given only 1 cylinder. Every time when gas gets over and ask for refill they say it will be available after 4-5 days. Unless we follow up each day we will not get. What will the children eat during these 4-5 days? Why it should take so much time each time? Why 2nd cylinder is not given?

Non receive of Indane gas inspite of booking on 05.09.08 and follow up several times. Customer of Kleen Gas Agency, Bhubaneswar and my id is 11637