Hp — giving defective laptop and not repair or return it

Address:

Kolkata, West Bengal

I am Dr Joydeep Das.This complaint my p laptop product name-g6-2320tx product serial number-5CD3081CDD PRODUCT MODEL NUMBER-D5F44PA.After usin few months its keypad and backcover found defective.I made a call on 21/08/2013 case number [protected].A person came on 2/09/2013 to check it and he found that backcover and keypad is defective.But it is very strange that still now no one is comin to fix it even after mnay calls to patetic customer care service.