[Resolved]  HP (Hewlett Packard) — Complaint about New Printer (HP Photosmart C4788)

Address:

Jalandhar, Punjab

Dear Sir/Madam,

With due respect we want to inform you that we have purchased a Printer Model No. HP PHOTOSMART C4788 on dated 15/05/2010 from M/s. IMB Computers, 18, Shiva ji Park, Opp. Partap Bagh, Jalandhar under his Retail Invoice No. 224 Dt. 15/05/2010. We are currently using Mac Operating system on our apple make laptop, after that we have install the Drivers/Software of Printer from the CD as per instruction manual and also changes the necessary settings of printer/laptop accordingly but our printer does not give us the desire output from the first copy of print. The problem is we want to use the same printer through our Wi-Fi Network we have create the network connection settings on our laptop and discover the printer on Wi-Fi Network after completed the settings when we are giving the print command the printer does not start printing on the command. It can start printing after 2 to 3 Hours interval or it will take much more time to start printing.

We have contact your HP Customer Care online troubleshooting expert they have try their level best to solve the same problem but they fails then they have registered the same fault complaint under complaint number [protected] dt. 15/05/2010. After that our local service center contact us on dated 17/05/2010 but due to his busy schedule he visit us on dated 18/05/2010 at 04:00 pm. He checked the printer at his level best but could not find the solution for the same and he carry our printer to service center for repair.

We are Regular customer of HP. We are already using 4 Hp Laptops, 5 Hp Printers, 3 Hp Desktop Computers in our Export unit in Jalandhar. So that we have very good faith on HP Products but due to the problem we are facing we request you to please replace the same printer or return our Billed Amount for Rs. 7150.00 (Seven Thousand One Hundred and Fifty only.) at the earliest.

So that our Customer Relation will be carry on.

Thanking you,
Yours Faithfully
Gurdeep Singh Sawhney (Partner)
M/s. Sawhney Exports
C-34-35, Focal Point Extn., Jalandhar