[Resolved] Hp — HP COMPUTERS WORST AFTER SALES SERVICE

kapilknk123456

from Delhi, Delhi

Address:

New Delhi, Delhi

I would like to file a complain against HP Customer Relations Case Managar Girija TS(Email id: girija.[protected]@hp.com Tel: +[protected] Hewlett-Packard Company Bangalore – 560066 Karnataka, India). I got a call from her on (25/9/2013 at 5:44 pm) against my complain for the wrong information given to me regarding the battery life by HP computer dealer TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF, SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060 to sell HP computer product HP slatebook x2 on 3/8/2013. She was not customer friendly, was very rude and defensive and was not listening to problem and was constantly saying that nothing can be done about my complain and now I have to live with the poor battery life of the slatebook x2. She had poor listening skills and was augmentative and aggressive. She conferenced me with the dealer from whom I bought the slatebook x2 and both of them were arguing with me and were not understanding my concern. I cannot interact with her now because she is constantly suppressing my voice over her voice and telling me now you have bought the product and nothing can be done and I should stop complaining about this matter. Could you please assign someone more mature and professional who knows how to talk to their customers. I am extremely disappointed at your service ethics and unprofessional behavior .As a next step, I do not like this product, could you please give me a refund?
kapil juneja
[protected]

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Aug 13, 2020

Complaint marked as Resolved

Hp customer support has been notified about the posted complaint.

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Comments

kapilknk123456

from Delhi, Delhi

This is to inform that not only HP dealers cheat people by giving wrong information about HP product to sell HP products but your customer care service is even worst. Today I got a call from your Customer Relations Case Manager (GIRIJA TS) (EMAIL ID: girija.[protected]@hp.com) regarding my complain for HP SLATEBOOK X2 POOR BATTERY LIFE She is telling me that nothing can be done about your complain. SHE called me at 2:43 pm on 25/9/2013 and told me now nothing can be done about this now you also know that no tablet can give 12 to 14 hrs of battery backup. Then after argueing with her about the misleading information given to me by HP dealer TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF,SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060 about the battery back GIRIJA TS told me that has the dealer given me in writing that the tablet would give me 12 to 14hrs of battery backup or given me any specs sheet regarding this I said no but I am sure of this that their salesman said sir I can confirm you that the tablet will give you between 12 to 14 hrs of battery backup. I also told her that good battery back is the main criteria for me to buy the HP SLATEBBOK X2 tablet. Then she told me sorry sir we cannot do anything about this now and put my phone on hold and 2 to 3 mins disconnected my phone.
This is really very nice on HP COMPUTERS behalf how they treat their customers complain by doing these things calling them and telling them that nothing can be done about their complain and putting their phone on hold.

kapilknk123456

from Delhi, Delhi

With reference to the last complain send to you about HP Customer Relations Case Managar Girija TS(Email id: girija.[protected]@hp.com Tel: +[protected] Hewlett-Packard Company Bangalore – 560066 Karnataka, India) now she has send me this mail telling me that it is understood that the information about battery backup was not given by the dealer. How can she come to this conclusion that the information about battery back up was not given to me by the dealer. She is coming up with her own conclusions. WITH ALL DUE RESPECT THIS IS NOT RIGHT. HP COMPUTERS ARE NOT TAKING UP FOR THEIR DEALER MIS GUIDING AND PUTTING EVERY THING ON ME BY SAYING NOTHING CAN BE DONE NOW.