| Address: | Bareilly, Uttar Pradesh |
1. laptop gets hang and sometimes shutdown and battery issue.
2. I registered my complaint online in September gave my laptop in service center in first week of October.
They gave back my laptop after one and half month by resolving several problems according to them. I have told them that in my laptop battery issues is there by diagnosing my laptop as suggested by customer care. They gave my laptop back and told me that there is no issue of battery in my laptop.
After using laptop i have felt that there are some issues continuing in my laptop so i called them back and told that my laptop goes to hang and shutdown.they send an engineer to check my laptop .
he checks my laptop and found that battery is fine and motherboard issues. and he updates hp support assistant by his pen drive and found that battery need to be replaced.
customer care told me battery is not under cover by care pack.
3. In first week of October when i went in service center Rinku ask me for care pack and offers care pack @rs 6500.
whenever i visited there he forced me to take care pack .
i took care pack online @4545 .
4.The contact no. of customer care are not toll free and whenever i need to complaint they put my call on hold so that increases my phone bill.
in one year i have paid 39000+4545 rupees to hp for my laptop.
5. They always satisfied me by verbally not by giving me valid response in service.
6. every time i went in service center they format my laptop and i loose my data.
7. In one year and two month of purchasing this product i have suffering from a lots of problem by this product and supervising.
Vaibhav kumar s/o Rajendra Prasad
Rajeev Colony
Gali no 05
Shubhash Nagar
Bareilly 243001
contact no - [protected]
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