[Resolved]  HP India — Dead Pixel Warranty Replacement

Address:

Bangalore, Karnataka

Hi,

This is regarding Complaint No-[protected],
I bought hp laptop DM4-1006TU on 13th September, 2010 and with in 2 months there is a dead pixel (white colour) on my screen.

Serial No: CNU02403JH
Product: XC649PA#ACJ

I spending Rs.44,800 on a laptop and getting a dead pixel with in 2 months and customer care people say you cant replace your product as there is only one dead pixel on screen. If this is the scenario then better dont provide any warranty for the product.

Dead pixel is a problem which can not be created by a user, its due to some dust on the screen during manufacturing process. If you consider this a physical damage then better learn some basics of computers and then talk with customers.

Customers are not fool who just pay you money for the damaged product. Hp Customer support people are saying that they only replace those laptops which have 5+ dead pixels. It means i need to create 5 dead pixel by either breaking the screen or just forget the warranty cover.

I want some action to be taken for the damage of my laptop.

Man Mohan Anand
amiable.[protected]@yahoo.com
[protected]
Bangalore