HP Inkjet Printer 3050 — missing usb network cable in kit

Address:

Chennai, Tamil Nadu

Dear sir / madam

i bought hp inket jet all-in-one printer 3050 j610a series on dec 3rd 2011 from delta peripherals, chennai along with PC. i tried to install printer after one week. while installing it asked for usb network cable and to my shock it was not in the kit.

I called dealer, who advised me to call hp direct. when i cheked their website, the only contact number is tech support. i called on dec 11th and spoke to Mr. Julian and then to Mr. Jit, Manager - ref no: [protected]. they informed me it shall be escalated and someone shall call from delhi.

I received the call from Ms. Anju on 13th at 11 am. she confirmed the incident, checked my address, and assured me that I shall receive the cable in 2 day's time as she is going to send courier same day.

I again called tech support on 15th as I didnt receive any courier and spoke to Ms. Ankita, she advised me to wait 48hrs. No news until 20th so I again called and spoke to Mr. Rajeev. He too informed me it has been escalated. Tech support were helpless as they deal only with troubleshoot. But there is no other number for HP other than tech support for cx's like me to call for my issue. Everyone advise me to send email to es.[protected]@hp.com; multi emails sent but no response to that until today.

its shocking that the cheat customers with their wrong marketing and advertisement too. it shows in their website that kit contains usb network cable. find the link for your perusal.

http://h10010.www1.hp.com/wwpc/in/en/ho/WF06a/[protected]-[protected]-4066450.ht...⇄

What's in the box
HP Deskjet 3050 All-in-One - J610a; HP 802 Black Ink Cartridge (~120 pages); HP 802 Tri-colour Ink Cartridge (~100 pages); Software CD; Setup Guide; power supply; power cord; USB cable; Reusable Tote. [Average based on ISO/IEC 24711 or HP testing methodology and continuous printing. Actual yield varies considerably based on content of printed pages and other factors. For details see http://www.hp.com/go/learnaboutsupplies]

Cable included
Yes, 1 USB

Software included
HP Solution Center

Warranty
One-year limited hardware warranty; access to 24/7 award-winning support services through http://www.hp.com/support

Neither am I able to use printer, scanner, xerox, or fax. I am still making prints, copies, faxes by paying to private person. I have spent about Rs. 2000 so far. We have an NGO for mentally challenged children, wherein we dont charge the inmates. This is vital money for us to spend on.

The very purpose of buying printer has been negated. Also I am undergoing everyday agony, frustation and long wait without a light at the end of the tunnel as there is noone who can answer me from hp.

I request you to look into this and help me.

thanking you

have a good day

jay