HP Laptop 1242TX — DELIVERY TOO LATE

i bought my laptop in march' 09 from kolkata and started facing problem of screen fluctuation in the month of august' 09. so i have given it for repaire on 25th august' 09 at kolkta hp service centre situated in vikash building 1 st floor. my token no. is 43138. from last 7-8 days they r telling they dont have the spares. i just cant understand how long it take to get a spare from some different countries. any way i have to join a ship on 9th september 09 from belgium. so i cant help in regards of time. plz do something . dont make me fell that i have done mistake by buying HP product. my contact no . is [protected] and landline is [protected]. i more thing your customer care are not very concerned in picking up the phone. someone picked up and told me to hold and i was holding for 5 minutes without a single reply.