Hp Laptop — Good laptops in India

To,

Indian customer advocacy,

Sir/Madam,

This is regarding the complaint about my hp notebook

Model Number : v3155au, Product number: RQ 130 pa, Serial number: 2ce65218js country of purchase India pune. coplaint number, [protected], cchsap200874,

Complaint: 1.The book was firstly send to the service station almost one and half year back for the c.d drive problem which was changed by the company.still c.d. replaced drive was not satisfactory but I could not find satisfactory reasons for complaint because of the problems were not permanent but coming sometimes like drive was not able to run some of the cds or dvds but I still compromised and did not complaint.( here I did the market servey also about the product and I came to know that this is a common problem with this kind of model)

2. Secondly, after one year and two months of purchase the laptop was not showing the display which was a motherboard problem.I called up the shop from where I purchased and they said that this is the common problem with this kind of hp model .they said that motherboard is a major component so the whole book has gone waste.the book was gone out of warranty.I deposited the book at vintek centre model colony service station of hp in pune.and I requested them that if company has launched a wrong product without testing the product customer should not suffer for this although it has gone out of warranty still customer can not bear the loss of 36000 rs in one year and two months. Then the hp main center got agreed to replace the mother board and they told me that go to vintek center and the will replace the part free. But still after the company was agreed to replace the mother board vintek centre refused it so many times that it took another three months almost and lot of mental torture and a long distance calls to main center in my woking hours then I got my book. That time the company people agreed that we have replaced even the product is out of warranty because we know that this is common defect in the product. Then I told them why don’t you just change the product and give me relevant model which should be value for money. They said this problem will not happen again and moreover the warranty has been extended two more years.I said will extended warranty solve the machine problem if not kindly replace it. They assured me that it will work alright so I agreed and took my book back home.

3. when I started using my book it was used to over heat still and still sometimes display started going sometimes but I did not complaint thinking of the past torture of the procedure and my work loss. Almost in nine to ten months motherboard stopped working and display was gone completely. I went to service station again and told them the same problem has happened again they deposited my note book.even they heck the warranty whi9le depositing on the net then only they take it but the took it and after one week they said it has gone out of warranty. Then I reminded them that warranty was extended for total three years. They said no we have written that we have extended for one year. Then I called so many times to delhi call center they connected me to higher authorities also.i called more than 30 times to different people related to thi and every time they said I will receive a call from company but I could not receive even a single call from any company people in four months which proves that company has no answer and they are just delaying and torturing so that I should step back.My request is that I want a proper product for my 36000 rs which should run properly atleast sufficient amount of time.If company has launched a wrong product in the market of without testing customer should not suffer for it. Even if machine is out of warranty the history of the problem started within warranty period. Secondly this is common problem regarding the product so it has nothing to do with warranty.warranty given I applicable to the normal productsnot for the company mistakes.My complaint is against the company who is launching wrong untested products in the mrket, troubling people for not even getting back to the people with satisfactory answer even once in four months.( once I called the service stn and someone told me that the company has stopped this product because it was not successful and was having lot of complaints so its components are not available now.) whtever reason wether components are not available or it’s a defected product that’s not my fault as a customer.I have used my book not more than thrice a week for one hour average. I want justice for my 36000 thousand rs. I need company to replace my book and give me relevant model secondly I need compensation for my workloss.I deposited my book on 28-02-09 and till date I have not got any answer after knocking them so many times.What kind of justice what kind of behave and what kind of product company is selling to torture the customer.I as a customer want company to stop launching such kind of products in the market and improve their service otherwise they should shut down the company.All my workloss and my mental torture the company will be responsible for everything for the delay in justice.I as a customer here demand again and again for the justice of my 36000. Please do the needful.

Nirmal Singh

644 sacha peer street camp pune 411001 maharashtra india, contact [protected], [protected].