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THIS WAS HP OFFICIAL REPLY
Thank you for contacting Hewlett-Packard.
This is in response to your e-mail regarding the HP LaserJet 1320 Printer.
Hello Jeremy,
Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
On reviewing your e-mail, we understand that you have a LaserJet 1320 printer and you have issues while printing from new cartridge.
We understand the importance of your concern and will be more than glad to assist you.
Please be informed that with a new print cartridge, it takes roughly fifty copies of print before there is sufficient charge to attract toner to the toner drum. The toner will gradually start to appear darker on the page as the charge to the drum increases. This process can take up to 200 pages.
Please contact us back if the issue persist further.
Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
Kind Regards,
Alok
Thank you for contacting Hewlett-Packard.
This is in response to your e-mail regarding the HP LaserJet 1320 Printer.
Hello Jeremy,
Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
On reviewing your e-mail, we understand that you have a LaserJet 1320 printer and you have issues while printing from new cartridge.
We understand the importance of your concern and will be more than glad to assist you.
Please be informed that with a new print cartridge, it takes roughly fifty copies of print before there is sufficient charge to attract toner to the toner drum. The toner will gradually start to appear darker on the page as the charge to the drum increases. This process can take up to 200 pages.
Please contact us back if the issue persist further.
Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
Kind Regards,
Alok
HPLJ-1230 — poor and fraudlent customer care support
my printer HPLJ-1230 is not working properly. i gave this at HP authorised service centre at Ghaziabad on 26/03/2009. they informed me that scanner costing Rs. 3500/- will be replaced. but on 4/4/2009 they informed me that scanner will cost Rs. 6500/-. Now today i.e. 8/5/2009, i was informed that scanner is properly working but ecu card costing Rs.10, 000/- is required to be replaced.i could not understand that when scanner is not working properly earlier, how it will be possible that scanner starts working properly and required change of ecu card.
from the above there are following question in my mind:
-why service centre quates different rate for same parts with a period of 8 days.
-whether is it proper that company like HP, takes 42 days in informing the customer the required repair. and three diffrent repiars within this period.
-why should i not believe that parts have been changed by the service centre.
prashant manglik-[protected]
HP Laser 1320 — Service centre response
my printer HPLJ-1230 is not working properly. i gave this at HP authorised service centre at Ghaziabad on 26/03/2009. they informed me that scanner costing Rs. 3500/- will be replaced. but on 4/4/2009 they informed me that scanner will cost Rs. 6500/-. Now today i.e. 8/5/2009, i was informed that scanner is properly working but ecu card costing Rs.10, 000/- is required to be replaced.i could not understand that when scanner is not working properly earlier, how it will be possible that scanner starts working properly and required change of ecu card.
from the above there are following question in my mind:
-why service centre quates different rate for same parts with a period of 8 days.
-whether is it proper that company like HP, takes 42 days in informing the customer the required repair. and three diffrent repiars within this period.
-why should i not believe that parts have been changed by the service centre.
prashant manglik-[protected]
I have been using HP toners for long. I never experienced this issue of getting 200 pages of low quality. Will HP confirm again that the first 200 pages from HP toners are useless? It cannot work for a few toner and cannot work for others. Don't the follow some manufacturing standards?
Crowly Mathew
Crowly Mathew
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Locum international operates many HP printers (4350's) and two LJ1320's.
This is a problem of new faulty toner. Today Feb 07 a brand new original Q5949X toner (bought direct from HP) was opened from an original box and installed and immediately fails to print normally. The copy is very faint and unreadable. The machine prints perfectly with another Q5949X toner. We swapped out with two different toners and the quality is excellent. It appears we have been supplied with a dud Q5949X toner. As stated the toner was supplied direct from HP and delivered by courier. Our Office is fully air conditioned year round and all Q5949X toners are stored in a air conditioned storage room with many other operating and working toners.
Many Thanks
Warmest Regards
Betty Boucher
Customer Service Unit
[protected]@LocumUSA.com
Fax[protected]