[Resolved]  HP LPG Gas — non availability/ extortion

HP LPG gas — Abusing the customer & denaying the products

Sir,
I Mohana Chandran ( consumer no : 60434 ) of HP Lpg is raising the complaint. I have had a LPG Connection of HP from the Gas Agency of kerala ( Retnakala Gas Agency, T.C-7/934 (2), Kanjirampara, maruthankuzhy ) dealer code:469770,

I am in need of second cilender and applied for it on 17/08/2000. As per the application, they have draft a letter to me on 11/03/2008.with the letter I have gone to their office. They ask me to 'come on another day' . As that I reached the office on 22/03/2008.But they have denied to issue me the cilender.They said that 'if only you take the extra items will issue the cilender'.For that they ask me to pay Rs.2237 instead of paying Rs.1157.50.When I asked for the return document for the extra charge they levied on me.They refused to give me the document & harrased me.I request you to do the needful for getting me thesecond cilindre ask per the conditions of HP company. Your's Faithfully,
Trivandrum
[protected] S.Mohanachandran

Good Afternoon Sir /Madam

My customer number is 600109. At around 1315 hrs Today (11 Sep 08) I logged a complaint via 12665 (this is done after attempting several calls to my agency land line which had no response). After this, i called my agency again where i got response and i was told concerned person was being sent, but till now (1430 hrs) no one has turned up. Due to this, my family members are facing severe problems in cooking and all the food are half cooked and some of them yet to be cooked.
I understand, it was a lunch break but there should be priority for an emergency calls.

Being a reputed company in India, i really feel irritated and the hospitality shown towards me. I request you to take necessary action regarding this case.

My agency address is

#30, Pillaiyar Koil street, Triplicane, Chennai - 600 005

INDANE Gas agency - K2 International (Sarita Vihar) The staff sitting at the agencies are not taking care of the coustomers, neither they pick up the phones, nor they have a sense of tolerence to speak with coustomers.


Pawan