[Resolved]  HP Notebook 540, HP Service Center Maha Electronics Pvt. Ltd — not replacing the battery in warranty period period

This mail is regarding the complain which I want to file against the HP service center “maha electronics pvt ltd. No .28-8-2, 1st floor, 15th cross, 3rd block, jayanagar, Bangalore-56011.”

I have a HP notebook 540 in which I faced a serious battery problem on 30 /10/09, and I went to the HP service center jayanagar for the replacement of my battery, but the person concern MR ali along with his team members insisted me to bring the invoice of my notebook in order to replace the battery and register my case, despite they have changed the battery of 4 people of my college prior.

If rules are there then they cannot come all of sudden I have all the evidences to prove that they have replaced batteries without taking the invoice ,but as I respect the procedure the very next day I brought the invoice copy and gave my notebook which was accepted then .

The same day in noon I got a call from a personal number that sir your warranty was only till[protected] sorry your battery cannot be replaced rushed to the service center again spoiling a lot of money in auto all and all that, I met HP service guys they said they dint make any calls, then a person came and told me that according to your invoice your battery cannot be replaced as your warranty has expired on

26-08-09 I have evidence that the same service center has replaced a battery taking a notebook on

22-09-09 cases no nb0922-017. If the warranty was expired on 26-08-09 then how can he change the battery after one month of expiry .and I have the evidence, and the warranty according to HP records is till Nov 9 2009 .

The service guys are making silly excuses that they cannot do anything and they are blaming HP for this issue ,that HP has asked us to not to take any battery complaints. So I took my notebook back when they said that nothing can be done, and today after two days taking the notebook back on 2-nov -2009 I am receiving a message from HP that my complain has been registered with a case ID- #[protected] ref NB1031-019. I have come to know that the same day they have taken a notebook of the same college whose warranty was expired on 26-08-09.

I take this case as a case of harassment, baseness and humiliation caused to me by HP service guys.

Now I cannot trust anyone in that service center as all of them are rude, non cooperative, liars.