[Resolved]  HP Notebook Model No. DV3005TX — VERY POOR SERVICES

----- Original Message -----
From: "External ceo-communication" <external.[protected]@hp.com>
To: <[protected]@ATLANTICCARGOGROUP.COM>
Sent: Monday, August 04, 2008 8:12 PM
Subject: RE: Feedback to CEO and President Mark Hurd from MOHD WASEEQ




Thank you for taking the time to send HP your comments.
We apologize for the difficulties you've experienced.
Your comments have been forwarded to the appropriate
people within Hewlett-Packard for their information and review.
Your input is important to us.

Sincerely,

CEO Customer Relations

-----Original Message-----
From: [protected]@ATLANTICCARGOGROUP.COM [mailto:[protected]@ATLANTICCARGOGROUP.COM]
Sent: Monday, August 04, 2008 6:39 AM
To: External ceo-communication
Subject: Feedback to CEO and President Mark Hurd from MOHD WASEEQ


This is a message to HP's CEO, from a valued customer: MOHD WASEEQ.

Customer's Phone: [protected]
Customer's E-Mail: [protected]@ATLANTICCARGOGROUP.COM
Feedback Area:
- Service or support experience
Message:
Dear Sir

I want to inform you that i have bad experince of HP-Compaq now i am writing
you our experince in daetils I was given our note book model no. V2148 AP
S/No. CNF51110GG for repairing on dt: 7-7-08 at 5.05 PM to your nearest HP
Service Centre (Kanpur) for chaning Tabcase along with advance payment of
RS: 3000/- cash.

After 10 days they call me and said that notebook will take 15 days more
for repairing. after many calls they have not given any responce in this
regards.
Today i.e. 4-8-08 when i myself went to the service centre, manager of
service centre told me that it will take more then 20 days too.

Due to faced many problem with hp service centre i have purchase a new note
book on dt: 16-7-08 model no. Dv3005 Tx, S/N CNU809435S buttoday mother
board of this new note book has been demmaged as per your service centre.
about this moter board of new note book, service cenrtre told me that it
will take 20 days for replacement.
Kindly Support and reply me urgently in this regard .
Thanks and regards
MOHD WASEEQ
ATLANTIC CARGO PVT TLD
ROOM NO 225 CITY CENTRE
MALL ROAD KANPUR, INDIA
PH: +91-[protected]
Email: [protected]@atlanticcargogroup.com




This message was sent on: 8/4/2008 at 13:38:34 GMT

MOHD WASEEQ also added this personal information:
Company: ATLANTIC CARGO PVT LTD
Address: [protected]@atlanticcargogroup.com waseeq.[protected]@yahoo.co.in
City: Kanpur
State:
Zip Code: 208001
Country: india
Fax: [protected]