HP OfficeJet Pro K5400 — No proper response

Address:

Muktsar, Punjab

This is a Central Govt. Organization. M/s HP have provided HP Officejet Pro k5400 all over india. But the printer provided to this office has never worked. The serial no. of the product is MY879680C9 and Product No. is C8185A. Every time the complaint was lodged telephonically the customer service asked to do few steps and after that they said that it is the problem of linux and it is not under them. The printer is not even printing the test page. But the reply is same as above after so many reminders. It is strange to see such callous attitude of the company. Instead of visit of an engineer to this office they are lingering the problem and not providing any help or support.