My laptop's dispaly has gone. As per the manual available online, it is an BRIGHT VIEW LED display. I had taken it to the service center in my city. I was told there is a physical damage and crack in the LCD and liquid has spread.My issue is if my laptop has LED display as per HP's online manual, how can my laptop have LCD display.If I am not wrong LED is Light Emitting Diode and doesnot have any liquid.Your specification should be more clear and not creating ambiquity/ misguiding the customer.Also, without dropping and putting pressure on the laptop, how can the liquid spill and LED crack if at all it has happened. I was told by one of HP's customer care executives that this also happens due to temparature change and if that is the reason, should it now be covered under warranty and not considered as a CID because a customer doesnot control the temperature.
Had it fallen, there should have been scratches which is not there on the screen and only a black spot is visible even when I turnoff the laptop..I have heard lot of complaints about HP's display going off after it happened with my laptop, else I would have not bought such an expensive laptop and pay for the repair myself after the product being in warranty.WIth such a huge brand name of HP, I never expected this kind of after sales service.
I am hoping to get some relief from HP's end and my expectations are not shattered. PFA the snapshots of the laptop screen. I request the HP support team to revert asap to aid me in taking necessary actions quickly.
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