[Resolved]  HP Pavilion Notebook DV4 - 1318TU — system recovery error

This is regarding my HP laptop whose model is HP pavilion Notebook dv4-1318 TU, S. No. CND93257GQ, which I purchased from the official HP showroom Computer Land, at Nehru Place New Delhi-110019.
The problem aroused at the very first time when I started the laptop at my home after purchasing. I was not able to start it even a single time and every time whenever i tried to start it the message flashed on the screen was “System Recovery Error”. Then I visited to one of the nearest HP service centre at Safdarjung Enclave New Delhi on 7th Sep 2009 and consulted my problems with the manager. At first he suggested that there are some recovery problems with my laptop and advised to get the recovery CDs from HP customer centre Bangalore. I got those recovery CDs and visited to the above mentioned service centre again on 19th Sep 2009. This time they tried to rectify the problems with those recovery CDs but couldn’t make it and finally they kept my laptop saying that they will thoroughly diagnose the problems. When i called them a day later they said that there was a problem with the DVD ROM and so they will replace it with new one and the problems will be sorted out but when i called on next day they again come up with a new problem i.e. the problem with the motherboard of my laptop, this time they said that they ordered the DVD ROM and Motherboard as well and assured me that the above mentioned parts will be available within 4-5 working days. After 4-5 days i have called them several times but they come up with the same answer that the part is still not available whenever I have called. I have been waiting for my laptop for a long time and this delay so far is more than expected time now.
I am working in an organisation where I have to be connected with the official works almost always so the laptop is urgently required but I am not able to do anything now and you people are not at all understanding the seriousness of the problem.
Any problem whether it is software or hardware related it shouldn’t take more then 7 working days and i don’t think that making those above mentioned parts available and replacing with the defective one should take such a long time.
So if these problems takes still longer time to rectify then please replace my laptop with a new one
So do the needful as soon as possible.