[Resolved]  HP Pavillion DV6-6044TX I5 — POOR SERVICE FROM CROMA

Address:

Mumbai City, Maharashtra

WE HAVE BOUGHT HP PAVILLION DV6-6044TX I5 FROM CROMA STORES ON JUNE 26, 2011. THE DETAILS FO THE COMPUTER IS AS FOLLOWS:
COMPUTER: HP PAVILLION DV6-6044TX I5
SERIAL NO.: 5CH119044H
INVOICE NO.: SLF02A[protected]
DATE: JUNE 26, 2011
TIME: 5:52 PM

THE LAPTOP DISPLAY SCREEN IS NOT WOKRING AND IS SHOWING FEW LINES AND THERE IS NOT DISPLAY. WE VISITED CROMA WITH THE LAPTOP AND WERE INFORMED THAT THE SAME COULD NOT BE REPAIRED AS THIS IS SCREEN PROBLEM AND IS ALSO NOT COVERED UNDER WARRANTY.

PLEASE BE INFORMED THAT THIS IS NOT PHYSICAL DAMAGE TO THE SCREEN. DURING THE TIME OF PURCHASE WE ARE NOT GIVEN ANY KIND OF DOCUMENTS MENTIONING WHICH SPARES AND PARTS ARE COVERED UNDER WARRANTY AND ALSO PLEASE BE INFORMED WE HAD ALSO TAKEN THE EXTENDED WARRANTY FROM CROMA UNDER GOOD FAITH AND INFORMATION GIVEN BY CROMA STAFF THAT YOUR LAPTOP WILL ALSO COVERED UNDER ADP OF HP FROM JULY 2011 AS THIS WAS VERBALLY INFORMED TO US.

WE ARE HANDICAPPED DUE TO THIS PROBLEM WHICH IS STILL NOT SOLVED AND ARE IN URGENT NEED OF SOLUTION AS I HAVE TO APPEAR FOR EXAMS FROM MAY 1, 2011.

WE RE IN TOUCH WITH HP ENGINEERS ALSO AND ARE NOT GIVEN ANY PROPER ANSWER TO THIS PROBLEM.
CASE ID: [protected]

THIS LAPTOP WAS PURCHASED UNDER GOOD FAITH OF CROMA AND BRAND OF TATA.

I EARNESTLY REQUEST YOU TO KINDLY PROVIDE SOLUTION TO THIS PROBLEM OF MY LAPTOP AND ALSO PROVIDE ME WITH STANDBY LAPTOP IF IT IS GOING TO LONG FOR SOLVING THIS PROBLEM.

YOUR URGENT IMMEDIATE ACTION IS SOLICITED.

REGARDS

RAJESH SHAH / NIRAL SHAH
E-MAIL: [protected]@GMAIL.COM; [protected]@YAHOO.IN
CELL: [protected] / [protected]