[Resolved] HP Plotter — Non-installation and supply of Laser Printer

[Resolved] HP Plotter — Non-installation and supply of Laser Printer

L LOKPAL from Noida, Uttar Pradesh

Ours is Governement of Delhi ITI at Dheerpur, Delhi 110009. We have placed suppy orders for Plotter and Laser Printers of HP through NICSI, a Govt. of India organisation, in March 2008. Inspite of all efforts HP people have failed to install the Plotter which are demaged in condition and not supplied the Laser Printers as it is learnt that the concerned branch had lost/misplaced the supply order placed on HP by NICSI. Concened HP Officer are not taking it seriously. I HAVE NEVER SEEN SUCH A DIS-ORGANISED ORGANISATION THAT TOO LIKE HP I hope that some one from Top Level would take steps to solve the problem ... LOKPAL PRINCIPAL SIR CV RAMAN ITI DHEERPUR [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Shailesh Chawkekar

from Chennai, Tamil Nadu

Kindly ref our support account no. [protected] towards amc.
Please note that we have an amc for HP Design Jet 430 Mono Printer. We are not satisfied with the service provided by Innovative Enterprise, Wadala, Mumbai.

Since last year they couldn't solve the cutter problem. Our plotter remains OFF for 20days in month due to its technical issues . After every visit Engineer asks to order the new part which will take more than 10 days to receive. Last month they asked for carriage, but after replacing it, we were facing the Plotter hanging problem.

Engineer who visited to rectify hanging problem(19/9/08), now asked to order Spindle Rod for the same which will take min. 10 days to receive.Till date(2/10/08) the issue is remained unsolved due to part is EX- STOCK.
This issue is causing our daily production as well as our bussiness.
If HP is UNABLE to provide after sales service or nor want to hear our complaints then we request you to stop selling the products.
We think that those persons are not capable of handling the plotter issues & spoiling the name of HP customer care.
Kindly advice.

Your immediate action in this matter will be highly appreciated.

Chief Engineer

from Wardha, Maharashtra

Our Plotter bearing Sr.No. SG54T9102T Model No. HP-Design Jet-500PS out of order since 10 days. givin error 21.10 and needs to be repair