HP Printer 3055 Multifunction — Hewlett Packard And Compaq Worst Service and Cheaters

HP Printer 3055 Multifunction — Hewlett Packard And Compaq Worst Service and Cheaters

R rkcec123 from Delhi, Delhi

First of all I have sent my mail to Sangeeta Jain at [protected]@hp.com for simply replacing my broken bottom stopper of paper tray of 3055 multi-function printer (it costs not more than Rs.10-20 but for HP it must be priced for around Rs.100/-. But what to talk of replacements, they are not even responding). I have taken OATH to teach HP a lesson in their life so that they learn how dear it is to cheat on customers and that too educated customers like me. U can help me in spreading the news to HP. request all of my readers to please send email to [protected]@hp.com mentioning subject line: WHY ARE U NOT SENDING REPLACEMENT of Printer stopper to Mr R K AGGARWAL at NEW DELHI- Most genuine case and all documentry proof with me. In case HP/ Compaq will not send the free replacement- then I request all of you dear readers NOT to buy HP products as they are CHEATERS.... I had recd a call from HP - Hewlett Packard's Bangalore Office around 3 months before about my replacement and ask me around 10 questions about myself and the Printer. After asking so many questions and wasting my precious time, I wonder what result they arrived at- NOTHING... They are sipping tea in their offices. HP (Hewlett Packard) is just BEFOOLING all the clients in the world (see my blog) on compareindia products... 1) They are changing models most frequently so that the customers can be befooled easily in terms of not delivering old softwares. Like I seek 6L software in CD for my lasr printer- it is not available on net. CAn HP send me CD at my following address. I have written about this earlier also, but they won't listen when it comes to service. 2) They earn by sucking blood of the people through REFILLS for printers. This is not so in case of other brands. Their REFILLS are costing almost the same as the cost iof Printers in most of the inkjet low end printers 3) HP gives misleading statements (see dates of validity of Promotions) and ask at toll free nos.- conradictory statements. Not trained fully. 4) They have proud and now Proud hath a fall. 5) Their prices for most of the products are much more than their competitors. For example my experience is EVEN acer is much better than HP what to talk of SONY, which is simply the best. 6) There are maximum complaints for getting the gists (they charge as much and even more than the price of Gifts and that too take at least (NOT 6 WEEKS but 3 months to 6 months- as with my case). The clients are befooled for gists- Actually they earn through these gifts also besides product sale. Nobody charges Rs.1000/- (Rs. ONE THOUSAND) for gift. Will you send my stopper of 3055 (Bottom paper tray) laser...? RK Aggarwal 49, Balbinder Apartments, Near DDA Sports Complex, A-6, Paschim Vihar, New Delhi-110063 Ph.:[protected] Was this information helpful? No (0) Yes (0)

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Comments

Rahul S

from Mumbai, Maharashtra

I've also experienced the same as far as response time is concerned. The problem / query is always resolved after a complicated process consisting of several calls, several e-mails and finally stringent e-mails to higher authorities.

Many times, one finds himself in such a loop, that it is extremely difficult to reach the right person. My experience was particularly with Printers / Plotters division. Thus I cannot generalize.

Request HP to work harder on the Services.

I can conclude with a sentence, which I often say it when discussing the quality of service of big conglomerates - "These IT MNCs are interested only in selling. As far as service is concerned - only screeching doors get the grease!"

simadri

from Bhubaneshwar, Odisha

I have lodged a complaint for our plotters as
Dear sir,

we are facing lot of problem due to unworking condition of our plotters, we are getting complaints from all of our clients due to delay of our work, which is depend upon your service. Since 4 weeks we are making contacts with all of your employees who are related with the case id, with mails and contact numbers.

firstly we have lodged a complaint Case ID number [protected] on 2nd February 2011, and that case is cancelled by your HP service engineer paparaju, and generated a new case Id Case# - [protected] for PM Kit, Instead of following up that case you have generated a new case id CASE_ID_NUM: [protected] . Today we have received another case id for the same call with Case ID # [protected].In the Quotation also mentioned, Part may be replaced with in 3-4 weeks from the date if approval.One month completed but there is no action taken regarding this issue.If You will provide this type of service then there is no value for your service.

please process the call and complete the issue as soon as possible, through which we can start our production.
The service support team send this reply:
Sorry for the inconvenience.
Hope I have already replied ( pls refer enclosed mail) to you on this call as the required part is end of life & we are not getting the supplies as well. Kindly confirm on the call closer.

Instead of giving supply to the customers they are telling to close the call.

In this way the HP service team giving services to the customers.