after almost 10 months my problem is still intact.
One year and I've still not been able to use ADF of my printer.
Such a pathetic service support.
From: [protected]@mail.support.hp.com
Sent: Tuesday, February 05, 2008 8:15 AM
To: [protected]@HOTMAIL.COM
Subject: Re: Re: HP Officejet Pro L7580 Color All-in-One e-
Hello Manisha,
Thank you for contacting HP Customer Care.
Manisha, we in e-mail Support do not have an escalation team. So, I would recommend you to contact the regional Phone Support on the number given below to escalate this issue. They will be able to assist you better in this regard. Ask the Technician that you need to speak to a Supervisor/Case Manager. They will handle the escalation.
[protected]
OR
[protected]
Monday to Saturday 9 am. to 9 pm. (excluding public holidays)
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
Sincerely,
Somashekar
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 01/22/2008 08:49:48 INDIA
To: [protected]@MAIL.SUPPORT.HP.COM
Cc:
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail
Dear Verdi,
MY problem has still not been resolved.
In fact the printer was taken to service centre and they confirmed ADF defective.
They have raised an indent for new printer in dec. the replacement printer which was recd was in a very very old condition, in replacment to my 1 month old printer.
Till date nothing has been done after that .
I have refused to take delivery of replacement printer, and still is using my defective new printer.
I would like to esscalate this matter to higher ups in HP.
Please provide the mail IDs.
Rgds
Manisha
----- Original Message -----
From: [protected]@mail.support.hp.com
To: [protected]@hotmail.com
Sent: Monday, December 17, 2007 2:31 PM
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail
Hello Manisha,
Thank you for contacting HP Customer Care.
With regards to your issue, kindly refer to the URL provided below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01110425&cc=us&lc=e...⇄
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
Sincerely,
Verdi
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 17.12.2007 13:19:38 UTC+8
To: HP Support
Cc:
Subject: HP Officejet Pro L7580 Color All-in-One e-mail sup
hp e-mail support
language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 2512008
product_name : HP Officejet Pro L7580 Color All-in-One
part_number : C8188A, CB037A, C8187A
purchase month : 10
purchase year : 2007
problem area : paper jams and paper feed problems
serial number : MY786621VQ
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : Network
error message : automoatic feeder not working
problem description : auto feed doesnot accept paper.
setting changes : since starting
first name : manisha
last name : agarwal
phone : [protected]
email : [protected]@hotmail.com
form url :
http://h10025.www1.hp.com/ewfrf/wc/email?product=2512008&lc=en&cc=in&...⇄
form country : India
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