HP Printers — free cartilage not given

HP Printers — Printer Not changed

I m working with Bafna Motors (M) Pvt. Ltd.
this has happen with me when after hours of meeting for the network printer with my boss, I got the approval to purchase the printer, When I purchase the printer some six months back they committed tat the printer Model: HP Laserjet M1120n MFP. is a network printer and it has the feature tat it can scan and copy.But as per the instruction I have configured the printer in the network and when I tried to scan from network it was just not possible, I looged the complaint with Hp, they call centre girl told me tat let me do some research on it wat kind I don't know and even lots of Toll free no has been given to me, firstly stating tat for this printer service is not provided on this toll free. Then I spoke with my vendor and he gave me a no. of HP employee and when I screwed him, he took me on concall other superior and and said to mail the complaint so tat he can send it to the concerned service centre and them the person from Redington(Vashi) came took the printer and kept with them for a month, after serveral followup they returned me the printer along with him a Enginneer name Mr. Bhaskaran came for my rescue and gave a excuse tat the problem is of my Network and the printer is perfect, then I loosed my temper and again I have repeat the process for him. then he says "see I m not the network engineer so cannot solve ur problem", then why the hell he was in my premises I don't know, then again I hav to followup with all the officials now they said tat we will take the printer back. till date not a single person has turned back to do so..
The printer is still in my office, What a committment towards Job...